Customer Service Representative

Bonds Transport Group; City of Melbourne; On-site; AUD 50,000 - 65,000; Full time

Job summary

Bonds Transport Group is seeking a Customer Service Representative to support Melbourne operations. You will manage email and phone bookings, provide quotes, update clients on job status, and liaise with internal teams and external partners to deliver exceptional service.

Join a progressive transport company with ongoing training, an inclusive team culture, and recognition for your contributions. This role focuses on accuracy, timely communication, and proactive problem solving.

Qualifications

• Exceptional customer service skills to delight clients.
• Strong written and verbal communication abilities.
• Solid problem solving and decision making skills.
• Meticulous attention to detail in a fast-paced environment.

Responsibilities

• Handling email and phone bookings, quotes, and timeslots, and providing job status updates to clients.
• Delivering service excellence via email and telephone.
• Liaising with internal and external stakeholders to support operations.
• Working independently and collaboratively with the Bonds team.
• Contributing to a positive culture and supporting Bonds’ growth.

Skills

Exceptional customer service

Excellent communication

Problem solving

Decision making

Attention to detail

Job description

Established for almost 60 years, Bonds has grown to be one of the leaders in the Melbourne express courier market. In addition to its traditional strengths, Bonds has, in recent years, enhanced its capabilities and offerings with a strong 3PL operation, an air/sea freight division and an increasing interstate express freight capability.

Organisational growth has created an opportunity for an experienced Customer Service Representative to join our existing Customer Service team.

The Opportunity

As a Customer Service Representative, you will be responsible for:

Handling email and phone bookings, quotes, timeslots and providing job status updates toour traditional Courier Taxi Truck + Freight Forwarder clients.

Delivering service excellence via various mediums (email and telephone).

Liaising with and developing professional relationships with internal and external stakeholders.

Working independently and collaboratively with all stakeholders and the wider Bonds team.

Positively contributing to the organisation's culture by acting responsibly and in the best interest of Bonds.

Key Attributes

Exceptional customer service skills in order to "delight" our clients.

Excellent communication skills (written and verbal).

Sound problem solving skills.

Sound decision making skills.

Strong attention to detail.

By joining Bonds you will get the opportunity to work for a progressive and well established transport company that is going places.

You will receive:

Ongoing support and training.

Exposure to a fun and inclusive team culture.

Reward and Recognition for your contribution to our success.