Logistics Customer Service Specialist – Training & Recognition

Bonds Transport Group; City of Melbourne; On-site; AUD 50,000 - 65,000; Full time

Job summary

Bonds Transport Group is seeking a Customer Service Representative to support Melbourne operations. You will manage email and phone bookings, provide quotes, update clients on job status, and liaise with internal teams and external partners to deliver exceptional service.

Join a progressive transport company with ongoing training, an inclusive team culture, and recognition for your contributions. This role focuses on accuracy, timely communication, and proactive problem solving.

Qualifications

• Exceptional customer service skills to delight clients.
• Strong written and verbal communication abilities.
• Solid problem solving and decision making skills.
• Meticulous attention to detail in a fast-paced environment.

Responsibilities

• Handling email and phone bookings, quotes, and timeslots, and providing job status updates to clients.
• Delivering service excellence via email and telephone.
• Liaising with internal and external stakeholders to support operations.
• Working independently and collaboratively with the Bonds team.
• Contributing to a positive culture and supporting Bonds’ growth.

Skills

Exceptional customer service

Excellent communication

Problem solving

Decision making

Attention to detail

Job description

Bonds Transport Group is seeking a Customer Service Representative to support Melbourne operations. You will manage email and phone bookings, provide quotes, update clients on job status, and liaise with internal teams and external partners to deliver exceptional service.

Join a progressive transport company with ongoing training, an inclusive team culture, and recognition for your contributions. This role focuses on accuracy, timely communication, and proactive problem solving.