Customer Service Representative

Toll Group; City of Brisbane; On-site; AUD 52,000 - 68,000; Full time

Job summary

Toll Group in Brisbane's Lytton area is seeking a motivated Customer Service Representative. You will deliver frontline customer service and support day-to-day transport operations, ensuring accurate documentation and clear communication with customers and internal teams.

The role emphasizes multi-tasking, data entry, invoicing support, and collaboration within a well-established logistics business. You should bring strong English communication, attention to detail, and experience in customer

Qualifications

• Experience in customer service, administration, transport, logistics, or a similar role.
• Excellent communication skills with a strong customer-first approach.
• Strong attention to detail and a high level of accuracy.

Responsibilities

• Respond to customer enquiries via phone and email in a professional and timely manner.
• Assist customers with transport bookings, delivery updates, and general service enquiries.
• Follow up on customer requests and outstanding enquiries to ensure timely resolution.
• Provide regular updates to customers regarding shipments and delivery schedules.
• Liaise with internal teams to coordinate customer requirements and resolve issues.
• Accurately process high volumes of operational data and maintain document management systems.
• Validate, reconcile, and resolve discrepancies across documentation and system records.
• Prepare and upload revenue data to support accurate and timely invoicing.
• Assist with monthly invoicing and ad hoc billing requirements.
• Process and track subcontractor documentation, following up on outstanding paperwork.
• Provide general administrative support, including purchase orders and vendor administration.
• Maintain accurate records and ensure all documentation is completed in accordance with company procedures.

Skills

Customer service

Administration

Transport/logistics

Communication

Attention to detail

Excel

Tools

Microsoft Office

Job description

The Role

Toll Recruit are currently seeking a motivated and customer-focused Customer Service Representative for our client based in Lytton.

In this role, you will provide exceptional customer service while supporting the day-to-day administration of transport operations, ensuring accurate processing of documentation and maintaining strong communication with customers and internal stakeholders.

Key Responsibilities

• Respond to customer enquiries via phone and email in a professional and timely manner
• Assist customers with transport bookings, delivery updates, and general service enquiries
• Follow up on customer requests and outstanding enquiries to ensure timely resolution
• Provide regular updates to customers regarding shipments and delivery schedules
• Liaise with internal teams to coordinate customer requirements and resolve issues
• Accurately process high volumes of operational data and maintain document management systems
• Validate, reconcile, and resolve discrepancies across documentation and system records
• Prepare and upload revenue data to support accurate and timely invoicing
• Assist with monthly invoicing and ad hoc billing requirementsProcess and track subcontractor documentation, following up on outstanding paperwork
• Provide general administrative support, including purchase orders and vendor administration
• Maintain accurate records and ensure all documentation is completed in accordance with company procedures

Skills and Experience

• Previous experience in customer service, administration, transport, logistics, or a similar role
• Excellent communication skills with a strong customer-first approach
• Strong attention to detail and a high level of accuracy
• The ability to manage multiple tasks and meet deadlines in a fast-paced environment
• Intermediate computer skills, including Microsoft Office, with strong Excel skills
• A positive attitude, strong work ethic, and willingness to learn

Benefits

• Monday to Friday hours with no weekend work
• Temp-to-permanent opportunity with long-term career potential
• Supportive and collaborative team environment
• Opportunity to work within a well-established and growing logistics business

Applicants must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check.

All applicants must be entitled to work in Australia and be prepared to undergo a criminal history check, pre-employment medical and/or drug & alcohol testing as required.

Toll embraces and celebrates a variety of cultures. We continue to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome including the First Nations Peoples, and those of all ages, genders and abilities.