Customer Administration

AccountAbility; City of Melbourne; Hybrid; AUD 60,000 - 72,000; Full time

Job summary

AccountAbility in Melbourne CBD is seeking an experienced administrator, sales administrator or customer service/admin candidate for a 3-month contract with a view to permanency. The role supports a small team, handling orders, invoicing, and customer enquiries, with work-from-home 1-2 days after training and easy access to public transport.

Candidates should have 2–3 years in admin with customer service, solid Excel and CRM experience, and be available immediately or with up to one week’s

Qualifications

• 2–3 years of experience in an administration role with customer service tasks.
• Excellent communication skills and telephone manner.
• Intermediate Excel skills and data entry accuracy.

Responsibilities

• Enter orders and raise invoices with accuracy.
• Manage business enquiries and customer communication.
• Handle CRM data entry and maintain records.
• Prioritise conflicting tasks and meet deadlines.
• Collaborate with a small team to ensure customer satisfaction.
• Identify process improvements and advocate better ways of working.

Skills

Administration

Customer service

Communication

Excel

CRM

Job description

Working for a FMCG business based in Melbourne CBD, we are looking for an experienced administrator, sales administrator or customer service/admin candidate for a contract role with a view to permanency.

The organisation has a strong focus on exceptional customer service, dealing with external customers on a regular basis.

This role would suit someone who has exceptional administration skills, with a high attention to detail and someone who is able to build rapport easily with customers ensuring high levels of customer satisfaction at all times.

The role:

• Working closely with a small team to ensure customer satisfaction, entering orders and raising invoices.
• Managing business enquiries, and communication from customers
• Using initiative to get the job done
• Ensuring accurate data entry of orders requests into the bespoke CRM
• Communicating with external customers around orders, delays, payment methods
• Managing conflicting priorities
• Using initiative to find solutions to any better ways of working

The successful candidate will:

• Have 2-3 years experience in an Administration focussed role which also had customer service elements
• Have excellent communication skills and a good phone manner
• Has intermediate skills in Excel
• Have experience using CRMs for data entry and any order request data entry would be a bonus
• Be friendly and easily able to build rapport over the phone and email
• Be hardworking and have high work ethic
• Be highly organised and able to work in less structured environments
• Show initiative and motivation and be a team player at all times

On offer:

• This role is on a 3 month contract basis with a view to permanency
• Working from home 1-2 days per week after training
• Melbourne CBD location, close to public transport
• Must be immediately available or have up to 1 week notice