Customer Service Representative

5093 United Rentals Australia Pty Limited; City of Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Income Protection Insurance

Employee Resource Groups

Wellness days

Job summary

United Rentals Australia Pty Limited is seeking a driven Outbound Sales Representative to grow our customer base across Australia and New Zealand. Based in our Customer Care Centre, you will proactively contact existing, dormant and prospective customers, identify hire opportunities, and connect customers with the right rental solutions.

You'll generate and qualify leads through high-volume outbound calls, build strong relationships, and collaborate with branch, sales and operations teams to

Qualifications

• 2+ years in sales, customer service or business development.
• Experience in outbound sales, prospecting or cold calling.
• Strong communication, relationship-building and active listening skills.
• Confidence in identifying opportunities, handling objections and closing sales.
• Self-motivated, resilient and results-driven with a positive attitude.
• Strong organisational skills and attention to detail.
• Experience using CRM systems and other sales technology.
• Equipment rental, construction, industrial or related industry experience highly regarded.

Responsibilities

• Proactively contacting existing, dormant and prospective customers to identify hire opportunities.
• Generating and qualifying leads through high-volume outbound calls and follow-up activities.
• Building strong customer relationships and delivering a positive customer experience.
• Promoting equipment, services and solutions tailored to customer needs.
• Preparing quotations, reservations and contracts in line with company processes.
• Managing your sales pipeline and maintaining accurate records in Salesforce.
• Collaborating with branch, sales and operations teams to convert opportunities into revenue.
• Meeting performance targets relating to activity, lead generation, conversion and customer service.

Skills

Sales experience

Outbound sales

Communication

Relationship-building

Active listening

Closing sales

Self-motivated

Organisational skills

CRM experience

Industry experience

Tools

Salesforce

Job description

If you'd like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals!

About Us

United Rentals is the world’s largest equipment rental company, operating over 1,600 locations across Australia, New Zealand, North America and Europe. We offer a full range of rental solutions delivering general equipment, shipping containers, trench safety, propping, pumps, and access equipment-backed by quality products, exceptional service, and a team you can rely on.

About the Role

We're looking for a driven and customer-focused Outbound Sales Representative to help grow our customer base and generate new business opportunities across Australia and New Zealand. Based in our Customer Care Centre, you'll proactively engage existing, dormant and prospective customers, identify equipment hire opportunities, and connect customers with the right solutions. If you're energetic, resilient and enjoy building relationships, uncovering opportunities and achieving results, this is the role for you.

What You'll Be Doing

• Proactively contacting existing, dormant and prospective customers to identify hire opportunities.
• Generating and qualifying leads through high-volume outbound calls and follow-up activities.
• Building strong customer relationships and delivering a positive customer experience.
• Promoting equipment, services and solutions tailored to customer needs.
• Preparing quotations, reservations and contracts in line with company processes.
• Managing your sales pipeline and maintaining accurate records in Salesforce.
• Collaborating with branch, sales and operations teams to convert opportunities into revenue.
• Meeting performance targets relating to activity, lead generation, conversion and customer service.

What We're Looking For

• Minimum 2 years' experience in sales, customer service or business development.
• Experience in outbound sales, prospecting or cold calling.
• Strong communication, relationship-building and active listening skills.
• Confidence identifying opportunities, overcoming objections and closing sales.
• Self-motivated, resilient and results-driven with a positive attitude.
• Strong organisational skills and attention to detail.
• Experience using CRM systems and other sales technology.
• Equipment rental, construction, industrial or related industry experience highly regarded.

Benefits

• Income Protection Insurance - Peace of mind for you and your family.
• Employee Resource Groups - Supporting belonging, inclusion, and meaningful impact.
• Work-Life Balance & Perks - Support real balance with perks like wellness days to recharge, study leave for your development, and community service leave to give back.

We invest in your career growth with financial support for study, professional industry memberships, and strong pathways for internal advancement.

We support your health and wellbeing with access to AIA Vitality, Embrace and Teladoc services, plus our Employee & Family Assistance Program for confidential care whenever you need it.

United Rentals help connect communities, shape our cities, create possibilities, and provide product solutions as unique as our customers; so why wouldn’t you want to make a difference by building your career with a global leader in equipment rental.

At United Rentals, we proudly welcome applications from current and former Defence Force members, reservists, and their families.

All offers of employment are subject to satisfactory drug and alcohol screening and national police check.

Founded in 1997, United Rentals is the largest equipment rental company in the world, with an integrated network of rental locations in North America, Europe, Australia and New Zealand. In North America, the company operates in 49 states, every Canadian province and Puerto Rico.