Customer Service Administrator

Randstad Australia; Brisbane; On-site; AUD 62,000 - 67,000; Part time

Benefits offered by this job

Competitive hourly pay

Path to permanent role

Modern facility

Job summary

Randstad Australia is partnering with a national logistics leader to recruit for a Customer Service Officer in the Brisbane Airport Precinct. Starting on a casual hourly rate with a direct pathway to permanent employment, the role offers immediate benefits and a modern, supportive work environment.

You will handle inbound/outbound calls, manage bookings, and collaborate with operations to ensure timely deliveries.

Qualifications

• Experience in a call centre or logistics customer service.
• Proficient with Microsoft Office and CRM/dispatch databases.
• Strong multitasking and workload prioritisation.
• Excellent written and verbal communication with attention to detail.
• Good knowledge of Brisbane and South East Queensland.

Responsibilities

• Handle inbound calls and bookings; enter data into Despatch Master.
• Call customers about job completions and delivery estimates.
• Manage customer inquiry inbox to meet KPIs.
• Escalate complex inquiries and complaints.
• Review POD details and update tracking systems.
• Collaborate with operations to ensure timely service delivery.
• Create and maintain customer operations task lists and safety initiatives.
• Assist with admin tasks and system reports (Despatch Master, CMS, MyTeam).
• Perform higher duties during staff leave.

Skills

Customer service

Communication skills

Problem solving

Attention to detail

Multi-tasking

Tools

Microsoft Office (Excel, Outlook)

CRM systems

Despatch Master

CMS

MyTeam

Job description

Randstad is excited to be supporting our valued business partner, a national market leader in postal, express freight, and eCommerce logistics, to source a dedicated Customer Service Officer to join their team in the Brisbane Airport Precinct.

This is an exceptional opportunity to secure an ongoing role within a modern, state-of-the‑art facility. Starting on an attractive hourly rate on a casual basis, this role provides immediate financial benefits while offering a direct pathway to permanent employment for top performers who demonstrate quality outcomes and strong team engagement.

Key Benefits

• Competitive Hourly Pay: $45.19 – $48.72 per hour + superannuation (with potential permanent base salary of $70,000 – $76,000).
• Consistent Work Schedule: Monday to Friday, 10:00 AM – 6:00 PM.
• Immediate Opportunity: Urgent requirement with an immediate start available for the successful candidate.
• Workplace Culture: Join a supportive, tight-knit, and highly inclusive office environment.

Key Responsibilities

• Handle inbound operational calls, accept job bookings, and enter accurate information into internal dispatch systems (Despatch Master).
• Make outbound calls to advise customers of job completions and provide estimated delivery dates/times.
• Manage and action the customer inquiry inbox promptly to meet service demand and maintain KPI Grade of Service.
• Act as an escalation point for complex customer inquiries and complaints.
• Review supplier websites to obtain Proof of Delivery (POD) details and update tracking systems.
• Work collaboratively with operations teams to ensure prompt and efficient service delivery.
• Create and maintain customer operations task lists and support safety initiatives.
• Assist with administrative tasks, including annual fuel usage reporting, document archiving, peak period customer closure letters/mail merges, and system report actions (Despatch Master, CMS, MyTeam).
• Perform higher duties in compliance during times of staff leave.

About you

• High-level administrative and customer service experience within a call centre or logistics environment.
• Strong computer literacy, including proficiency with Microsoft Office (Excel, Outlook) and specialised CRM or dispatch/customer management databases.
• Proven capability in multi-tasking, workload prioritisation, problem-solving, and managing fast-paced workflows.
• Excellent written and verbal communication skills with high attention to detail and strong interpersonal abilities.
• Sound geographic knowledge of Brisbane and South East Queensland localities.
• Full unrestricted working rights
• Willingness to undergo pre-employment police check and drug & alcohol screening.
• Experience in an office based Customer Service role
• Strong issue resolution skills
• Calm under pressure

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.