Customer Service/Reception

Affordable Fitness Pty Ltd; Sydney; On-site; AUD 30,000 - 41,000; Full time

Job summary

Affordable Fitness Balmain is seeking a friendly front desk and reception team member to welcome members, handle enquiries, drive sign-ups and support day-to-day gym operations.

The role offers a pathway to teach group fitness classes and, with development, to expand into personal training and fitness programming within a community-focused gym environment.

Qualifications

• Certificate III in Fitness is mandatory.
• Current First Aid and CPR certification.
• Working With Children Check and Police Check.
• Genuine interest to instruct group fitness classes.
• Excellent communication and customer service skills.
• Strong reliability, punctuality and attention to detail.
• Confidence working independently and managing reception.
• Proactive attitude and willingness to take initiative.
• Friendly, positive personality and ability to connect with people of all ages and fitness levels.
• Commitment to ongoing development and growing with the team.

Responsibilities

• Manage front desk and reception duties, welcoming members and visitors.
• Handle membership enquiries, sales, sign-ups and general administration.
• Build positive relationships with members and provide excellent customer service.
• Assist with the day-to-day running of the gym, including maintaining a clean, tidy and organised environment.
• Respond to phone calls, emails and member enquiries.
• Work independently, take initiative and ensure reception runs smoothly.
• Be willing and enthusiastic to develop into teaching group fitness classes.
• Potential opportunities to provide personal training sessions and fitness programs, depending on qualifications and experience.

Skills

Customer service

Front desk

Communication

Reliability

Independent work

People skills

Education

Certificate III in Fitness

Certificate IV in Fitness

First Aid & CPR

Working With Children Check

Police Check

Job description

Front Desk Reception & Fitness Team Member

Affordable Fitness Balmain

About the Role

We're looking for a friendly, energetic and reliable person to become a long-term member of our team at Affordable Fitness Balmain!

This is primarily a front desk and reception role, with a focus on customer service, membership sales and helping with the day-to-day running of the gym.

We're a friendly, community-focused gym looking for someone who enjoys working with people, can confidently manage reception independently and takes pride in creating a welcoming environment for our members.

We're looking for someone who wants to grow with us, take on new responsibilities and become a valued part of our team. While reception will be the main focus initially, you must also have a genuine interest in teaching group fitness classes, with opportunities to expand into personal training and fitness programming as you develop in the role.

Key Responsibilities

• Manage front desk and reception duties, welcoming members and visitors.

• Handle membership enquiries, sales, sign-ups and general administration.

• Build positive relationships with members and provide excellent customer service.

• Assist with the day-to-day running of the gym, including maintaining a clean, tidy and organised environment.

• Respond to phone calls, emails and member enquiries.

• Work independently, take initiative and ensure reception runs smoothly.

• Be willing and enthusiastic to develop into teaching group fitness classes.

• Potential opportunities to provide personal training sessions and fitness programs, depending on qualifications and experience.

About You

We're looking for someone who is approachable, confident, organised and genuinely enjoys working with people. Most importantly, we want someone who is committed to becoming a long-term part of our team and is excited to grow within the fitness industry.

Essential requirements:

• Certificate III in Fitness (mandatory).

• Current First Aid and CPR certification.

• Working With Children Check and Police Check.

• A genuine interest and willingness to learn to instruct group fitness classes.

• Excellent communication and customer service skills.

• Strong reliability, punctuality and attention to detail.

• Confidence working independently and managing reception.

• A proactive attitude and willingness to take initiative.

• A friendly, positive personality and the ability to connect with people of all ages and fitness levels.

• A commitment to ongoing development and growing with our team.

Highly regarded:

• Certificate IV in Fitness.

• Previous reception, sales or gym experience.

• Experience teaching group fitness classes.

• Personal training or fitness programming experience.

Why Join Us?

At Affordable Fitness Balmain, we're proud of our friendly, welcoming atmosphere and strong local community.

We're looking to invest in someone who wants to build a long-term career with us, rather than simply fill a reception position.

You'll be joining a small, supportive team where you'll get to know our members, gain valuable experience in gym operations and have the opportunity to develop your skills in group fitness instruction, personal training and programming.

If you're passionate about fitness, love working with people and are looking for a role where you can grow and take on new opportunities, we'd love to hear from you!