Customer Experience Pro | Fast-Paced Support & Impact

REA Group Ltd.; Sydney; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid & flexible working

Birthday leave

Flexible parental leave

Volunteer leave & community program

Job summary

REA Group Ltd. is seeking a proactive Customer Support professional to join our Sydney team in a permanent full-time role. You’ll handle inquiries via phone, email and web chat, balancing multiple systems with empathy and a solutions-focused approach.

Bring 1+ years in a customer-facing role, plus comfort with Zendesk, Slack and Salesforce. A real estate background is advantageous, and you’ll work in a collaborative, high-performing environment with hybrid work options in Sydney.

Qualifications

• 1+ years' experience in a fast-paced, customer-facing environment.
• Strong technical proficiency and ability to multitask across systems.
• Experience in real estate roles such as leasing consultant or property manager is beneficial.
• Excellent communication, active listening, and empathy to build loyalty.
• Ability to resolve issues with analysis and timely decisions.
• Adaptable with a continuous improvement mindset.

Responsibilities

• Resolve issues with our customers via phone, email and web chat in an empathetic, professional and timely manner.
• Be digitally-savvy; we use a variety of systems, such as Zendesk, Slack, Salesforce (previous experience with these would give you bonus points).
• Balance customer demand and multi-tasking in a fast-paced customer contact environment.
• Work as part of a high performing team, driving for performance excellence.
• Communicate with colleagues across all levels of the organisation, influencing to find the best customer outcome.
• Proactively identify opportunities to innovate and improve the employee experience, customer experience and operational excellence.
• Provide thoughtful and insightful feedback to improve REA products and services.

Job description

REA Group Ltd. is seeking a proactive Customer Support professional to join our Sydney team in a permanent full-time role. You’ll handle inquiries via phone, email and web chat, balancing multiple systems with empathy and a solutions-focused approach.

Bring 1+ years in a customer-facing role, plus comfort with Zendesk, Slack and Salesforce. A real estate background is advantageous, and you’ll work in a collaborative, high-performing environment with hybrid work options in Sydney.