Customer Service & Order Fulfillment Specialist

Sharp and Carter; Melbourne; On-site; AUD 52,000 - 74,000; Full time

Job summary

Sharp and Carter is seeking an experienced Customer Service Administrator in Ringwood to join a friendly, supportive team. You will manage customer enquiries, process orders and provide admin support to keep day-to-day operations running smoothly.

The role involves handling multiple priorities in a fast-paced environment, liaising with internal departments, and ensuring accurate records and timely updates for customers and stakeholders.

Qualifications

• Experience in Customer Service, Sales Support, Administration or Order Processing is preferred.
• Strong communication and customer-focused approach.
• Excellent attention to detail and organisational skills.

Responsibilities

• Handle incoming customer enquiries via phone and email.
• Process orders and keep records accurate.
• Provide order progress updates and delivery timelines.
• Coordinate with internal teams to meet customer requirements.
• Investigate and resolve customer enquiries and discrepancies.
• Maintain accurate customer data across systems.
• Support the team with general admin and operations tasks.
• Build positive relationships with customers and stakeholders.

Skills

Customer Service

Sales Support

Administration

Order Processing

CRM systems

ERP/Order Mgmt systems

Microsoft Office

Team collaboration

Tools

CRM software

ERP system

Order management

Microsoft Office

Job description

Sharp and Carter is seeking an experienced Customer Service Administrator in Ringwood to join a friendly, supportive team. You will manage customer enquiries, process orders and provide admin support to keep day-to-day operations running smoothly.

The role involves handling multiple priorities in a fast-paced environment, liaising with internal departments, and ensuring accurate records and timely updates for customers and stakeholders.