Customer Service Administrator

Sharp & Carter; Melbourne; On-site; AUD 50,000 - 65,000; Full time

Job summary

Sharp & Carter in Ringwood is seeking an experienced Customer Service Administrator to manage customer enquiries, process orders and provide administrative support to ensure smooth day-to-day operations.

You will work closely with internal teams, build strong customer relationships and handle multiple priorities in a fast-paced environment, contributing to timely deliveries and accurate records. This role is based in Ringwood and offers a supportive, collaborative team culture.

Qualifications

• Experience in Customer Service, Sales Support, Administration or Order Processing.
• Strong communication and customer-focused approach.
• Excellent attention to detail and organisational skills.
• Ability to manage competing priorities in a busy environment.
• Confidence using CRM, ERP or order management systems.
• Proficiency in Microsoft Office applications.
• Experience in a product-based, manufacturing or distribution environment would be advantageous.
• A positive, adaptable and team-oriented attitude.

Responsibilities

• Managing incoming customer enquiries via phone and email.
• Processing customer orders and maintaining accurate records.
• Providing updates on order progress, product availability and delivery timelines.
• Liaising with internal teams to coordinate customer requirements.
• Investigating and resolving customer enquiries and order discrepancies.
• Maintaining accurate customer information across internal systems.
• Supporting the wider team with general administration and operational tasks.
• Building positive relationships with customers and internal stakeholders.

Skills

Customer service

Communication

Attention to detail

Organisation

Prioritisation

Teamwork

Tools

CRM software

ERP systems

Order management systems

Microsoft Office

Job description

About the Opportunity:

We are partnering with a well-established organisation in Ringwood to recruit an experienced Customer Service Administrator.

Joining a friendly and supportive team, you will play an important role in managing customer enquiries, processing orders and providing administrative support to ensure the smooth delivery of day-to-day operations.

The Role:

This is a varied and hands-on position suited to someone who enjoys working in a fast-paced environment, building strong customer relationships and managing multiple priorities.

As a key point of contact for customers, you will work closely with internal departments to manage enquiries, process orders and ensure a high standard of customer service.

Key Responsibilities:

• Managing incoming customer enquiries via phone and email.
• Processing customer orders and maintaining accurate records.
• Providing updates on order progress, product availability and delivery timelines.
• Liaising with internal teams to coordinate customer requirements.
• Investigating and resolving customer enquiries and order discrepancies.
• Maintaining accurate customer information across internal systems.
• Supporting the wider team with general administration and operational tasks.
• Building positive relationships with customers and internal stakeholders.

About You:

• Previous experience in Customer Service, Sales Support, Administration or Order Processing.
• Strong communication skills and a customer-focused approach.
• Excellent attention to detail and organisational skills.
• Ability to manage competing priorities in a busy environment.
• Confidence using CRM, ERP or order management systems.
• Proficiency in Microsoft Office applications.
• Experience in a product-based, manufacturing or distribution environment would be advantageous.
• A positive, adaptable and team-oriented attitude.

What's On Offer:

• Immediate start available.
• Convenient Ringwood location.
• Supportive and collaborative team environment.
• Varied responsibilities across customer service, administration and order management.
• Opportunity to further develop your skills and experience.