Customer Service Administrator

Sharp and Carter; Melbourne; On-site; AUD 52,000 - 74,000; Full time

Job summary

Sharp and Carter is seeking an experienced Customer Service Administrator in Ringwood to join a friendly, supportive team. You will manage customer enquiries, process orders and provide admin support to keep day-to-day operations running smoothly.

The role involves handling multiple priorities in a fast-paced environment, liaising with internal departments, and ensuring accurate records and timely updates for customers and stakeholders.

Qualifications

• Experience in Customer Service, Sales Support, Administration or Order Processing is preferred.
• Strong communication and customer-focused approach.
• Excellent attention to detail and organisational skills.

Responsibilities

• Handle incoming customer enquiries via phone and email.
• Process orders and keep records accurate.
• Provide order progress updates and delivery timelines.
• Coordinate with internal teams to meet customer requirements.
• Investigate and resolve customer enquiries and discrepancies.
• Maintain accurate customer data across systems.
• Support the team with general admin and operations tasks.
• Build positive relationships with customers and stakeholders.

Skills

Customer Service

Sales Support

Administration

Order Processing

CRM systems

ERP/Order Mgmt systems

Microsoft Office

Team collaboration

Tools

CRM software

ERP system

Order management

Microsoft Office

Job description

We are partnering with a well-established organisation in Ringwood to recruit an experienced Customer Service Administrator.

Joining a friendly and supportive team, you will play an important role in managing customer enquiries, processing orders and providing administrative support to ensure the smooth delivery of day-to-day operations.

The Role:

This is a varied and hands-on position suited to someone who enjoys working in a fast-paced environment, building strong customer relationships and managing multiple priorities.

As a key point of contact for customers, you will work closely with internal departments to manage enquiries, process orders and ensure a high standard of customer service.

Key Responsibilities:

• Managing incoming customer enquiries via phone and email.
• Processing customer orders and maintaining accurate records.
• Providing updates on order progress, product availability and delivery timelines.
• Liaising with internal teams to coordinate customer requirements.
• Investigating and resolving customer enquiries and order discrepancies.
• Maintaining accurate customer information across internal systems.
• Supporting the wider team with general administration and operational tasks.
• Building positive relationships with customers and internal stakeholders.

About the Opportunity:

We are partnering with a well-established organisation in Ringwood to recruit an experienced Customer Service Administrator.

Joining a friendly and supportive team, you will play an important role in managing customer enquiries, processing orders and providing administrative support to ensure the smooth delivery of day-to-day operations.

The Role:

This is a varied and hands-on position suited to someone who enjoys working in a fast-paced environment, building strong customer relationships and managing multiple priorities.

As a key point of contact for customers, you will work closely with internal departments to manage enquiries, process orders and ensure a high standard of customer service.

Key Responsibilities:

• Managing incoming customer enquiries via phone and email.
• Processing customer orders and maintaining accurate records.
• Providing updates on order progress, product availability and delivery timelines.
• Liaising with internal teams to coordinate customer requirements.
• Investigating and resolving customer enquiries and order discrepancies.
• Maintaining accurate customer information across internal systems.
• Supporting the wider team with general administration and operational tasks.
• Building positive relationships with customers and internal stakeholders.

About You:

• Previous experience in Customer Service, Sales Support, Administration or Order Processing.
• Strong communication skills and a customer-focused approach.
• Excellent attention to detail and organisational skills.
• Ability to manage competing priorities in a busy environment.
• Confidence using CRM, ERP or order management systems.
• Proficiency in Microsoft Office applications.
• Experience in a product-based, manufacturing or distribution environment would be advantageous.
• A positive, adaptable and team-oriented attitude.

What's On Offer:

• Immediate start available.
• Convenient Ringwood location.
• Supportive and collaborative team environment.
• Varied responsibilities across customer service, administration and order management.
• Opportunity to further develop your skills and experience.