Front Office Coordinator: Customer Service & Admin

Sharp and Carter; City of Greater Dandenong; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Permanent role

Dandenong South location

Varied front office role

Supportive team environment

Job summary

Sharp & Carter is partnering with a well-established organisation in Dandenong South to recruit a Front Office Coordinator on a permanent basis. As the first point of contact for customers and visitors, you will create a warm, professional and welcoming experience while supporting front office coordination, customer service and general administration.

Working across multiple internal teams, you will thrive on delivering exceptional service, taking ownership of a busy front-of-house environment,

Qualifications

• Previous experience within reception, administration, customer service or hospitality.
• Confident, professional and approachable communication style.
• Strong organisational skills and attention to detail.

Responsibilities

• Act as the first point of contact for customers and visitors.
• Manage incoming phone calls, emails and general enquiries.
• Provide a professional and welcoming front-of-house experience.
• Provide general administrative support across the business.
• Coordinate and respond to customer enquiries.
• Maintain accurate records across internal systems and CRM platforms.
• Monitor and triage enquiries.
• Work collaboratively with multiple internal teams.
• Take ownership of the front office and manage competing priorities throughout the day.

Skills

Customer service

Reception

Administration

Hospitality

Tools

Microsoft Office

Freshdesk

HubSpot

Job description

Sharp & Carter is partnering with a well-established organisation in Dandenong South to recruit a Front Office Coordinator on a permanent basis. As the first point of contact for customers and visitors, you will create a warm, professional and welcoming experience while supporting front office coordination, customer service and general administration.

Working across multiple internal teams, you will thrive on delivering exceptional service, taking ownership of a busy front-of-house environment,