Customer Service Representative

Sharp and Carter; Sydney; On-site; AUD 50,000 - 65,000; Full time

Job summary

Sharp and Carter are seeking a motivated Customer Service Representative to join a busy manufacturing company based in Rydalmere. This full-time, in-office role supports the service team by handling inquiries and initiating service requests, ensuring timely follow-up and customer satisfaction.

You will take inbound calls, address customer needs, and coordinate with internal stakeholders to maintain smooth daily operations while delivering a high standard of service in a fast-paced environment.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong attention to detail and the ability to multitask in a fast-paced environment.
• Experience in a customer service call center role.
• Ability to work effectively both independently and as part of a team.
• A positive, solutions-oriented attitude and the ability to remain professional under pressure.

Responsibilities

• Take inbound calls, acting as the first point of contact for customers, determining if a service request is needed and entering it into the system.
• Provide after-sales service to address customer requests or issues.
• Manage administrative tasks within the service team, ensuring smooth daily operations.
• Communicate effectively with internal stakeholders and answer emails promptly.
• Ensure a high level of customer service to meet both business and customer needs.

Skills

Communication skills

Multi-tasking

Call center experience

Teamwork

Professionalism

Job description

Sharp and Carter are seeking a motivated Customer Service Representative to join the team of a well known manufacturing company based in Rydalmere. This role is ideal for someone with a passion for providing excellent customer service and managing service requests efficiently.

Position Type: 6 month Temp initially (perm opportunities available)
Location: Rydalmere, NSW - full time in office
Work Schedule: Monday to Friday, 8:00 AM – 4:00 PM or 9:00 AM – 5:00 PM

Key Responsibilities:

• Take inbound calls, acting as the first point of contact for customers, determining if a service request is needed and entering it into the system.
• Provide after-sales service to address customer requests or issues.
• Manage administrative tasks within the service team, ensuring smooth daily operations.
• Communicate effectively with internal stakeholders and answer emails promptly.
• Ensure a high level of customer service to meet both business and customer needs.

The Ideal Candidate

• Excellent communication skills, both verbal and written.
• Strong attention to detail and the ability to multitask in a fast-paced environment.
• Experience in a customer service call center role.
• Ability to work effectively both independently and as part of a team.
• A positive, solutions-oriented attitude and the ability to remain professional under pressure.