Customer Service Officer - OTIF Delivery Champion Adelaide

Adbri Limited; Adelaide; On-site; AUD 60,000 - 80,000; Full time

Job summary

Adbri Limited in Adelaide seeks a Customer Service Officer for the Thebarton concrete order office. You will be the first point of contact for customers, ensuring orders are accurate and delivered on time. The role emphasizes friendly service, strong phone skills, and teamwork within a safety-focused environment.

Join a well-established Australian construction materials company with a people-centric culture and a competitive salary.

Qualifications

• Excellent verbal and written communication.
• Customer service excellence and professionalism.
• Ability to manage multiple tasks and prioritise effectively.

Responsibilities

• Provide excellent customer service over the phone.
• Answer more than 100 customer calls professionally and efficiently each day.
• Process customer orders and prepare quotes.
• Work closely with the allocation team to achieve OTIF deliveries.
• Maintain safety, health and environmental standards.

Skills

Communication

Customer service

Telephone handling

Time management

Attention to detail

Team player

Computer skills

Fast learner

Tools

MS Office

CRM software

Job description

Adbri Limited in Adelaide seeks a Customer Service Officer for the Thebarton concrete order office. You will be the first point of contact for customers, ensuring orders are accurate and delivered on time. The role emphasizes friendly service, strong phone skills, and teamwork within a safety-focused environment.

Join a well-established Australian construction materials company with a people-centric culture and a competitive salary.