Customer Service Officer

Adbri Limited; Adelaide; On-site; AUD 60,000 - 80,000; Full time

Job summary

Adbri Limited in Adelaide seeks a Customer Service Officer for the Thebarton concrete order office. You will be the first point of contact for customers, ensuring orders are accurate and delivered on time. The role emphasizes friendly service, strong phone skills, and teamwork within a safety-focused environment.

Join a well-established Australian construction materials company with a people-centric culture and a competitive salary.

Qualifications

• Excellent verbal and written communication.
• Customer service excellence and professionalism.
• Ability to manage multiple tasks and prioritise effectively.

Responsibilities

• Provide excellent customer service over the phone.
• Answer more than 100 customer calls professionally and efficiently each day.
• Process customer orders and prepare quotes.
• Work closely with the allocation team to achieve OTIF deliveries.
• Maintain safety, health and environmental standards.

Skills

Communication

Customer service

Telephone handling

Time management

Attention to detail

Team player

Computer skills

Fast learner

Tools

MS Office

CRM software

Job description

The Role

Ready for your next career step? Join the team at the heart of Adbri Concrete's Adelaide operations.

We are looking for a Customer Service Officer to join our Thebarton concrete order office. You will be the first point of contact for our customers. You will help make sure orders are delivered in full and on time (OTIF) across the Adelaide concrete market, with great service on every call.

You will join a friendly, supportive team in a company that celebrates its people. The role offers a competitive salary.

Key Responsibilities

• Provide excellent customer service over the phone
• Answer more than 100 customer calls professionally and efficiently each day
• Process customer orders and prepare quotes
• Work closely with the allocation team to achieve OTIF deliveries
• Maintain safety, health and environmental standards

What You Will Bring

Essential

• Clear, effective communication skills
• A friendly and professional manner at all times
• Strong computer skills
• Accuracy and attention to detail
• The ability to prioritise tasks and manage your time
• Quick, practical problem-solving skills
• A team-first attitude

Desirable

• Knowledge of the Adelaide metropolitan area

Creating and Supporting a Diverse Workforce

Adbri recognises that diversity in our workforce drives innovation, encourages creativity and better equips us to respond to the challenges facing our industry. We are committed to increasing diversity within our workforce and our industry as a whole and as such, we welcome and strongly encourage applications from women and Indigenous people.

Our Business

Adbri is a leading supplier of premixed concrete, aggregates and sands to the commercial, industrial, civil and residential construction sectors.

With plants and quarries in South Australia, Northern Territory, Queensland, Sydney and Melbourne metropolitan areas and northern New South Wales, Adbri supplies quarry products and premixed concrete customers at exacting standards.

Adbri is a constructions materials and industrial minerals manufacturing company who has been building a better Australia since 1882. Adbri's portfolio of respected brands employs over 1500 people nationally and provides the cement, lime, concrete, aggregates, concrete products and industrial minerals that allows us to be always ready for the next challenge.