Online Fulfilment & Decoration Assistant - Sunshine Coast

Worklocker; Adelaide; On-site; AUD 65,000 - 75,000; Full time

Job summary

Adbri is seeking a Customer Service Officer for our Thebarton order office in Adelaide. You will be the first point of contact for customers, ensuring orders are delivered on time and in full with exceptional service on every call.

You will join a friendly, supportive team in a company that celebrates its people. The role offers a competitive salary and opportunities for growth within a leading concrete and aggregates supplier.

Qualifications

• Provide excellent customer service over the phone
• Handle 100+ calls per day professionally
• Process customer orders and prepare quotes
• Collaborate with allocation team to achieve OTIF deliveries
• Maintain safety, health and environmental standards

Responsibilities

• Provide excellent customer service over the phone
• Answer more than 100 customer calls professionally and efficiently each day
• Process customer orders and prepare quotes
• Work closely with the allocation team to achieve OTIF deliveries
• Maintain safety, health and environmental standards

Skills

Friendly demeanor

Professional communication

Accuracy and attention to detail

Time management

Problem-solving

Team player

Knowledge of Adelaide metro area

Job description

Ready for your next career step? Join the team at the heart of Adbri Concrete's Adelaide operations.

We are looking for a Customer Service Officer to join our Thebarton concrete order office. You will be the first point of contact for our customers. You will help make sure orders are delivered in full and on time (OTIF) across the Adelaide concrete market, with great service on every call.

You will join a friendly, supportive team in a company that celebrates its people. The role offers a competitive salary.

Key Responsibilities

• Provide excellent customer service over the phone
• Answer more than 100 customer calls professionally and efficiently each day
• Process customer orders and prepare quotes
• Work closely with the allocation team to achieve OTIF deliveries
• Maintain safety, health and environmental standards

What You Will Bring

• A friendly and professional manner at all times
• Accuracy and attention to detail
• The ability to prioritise tasks and manage your time
• Quick, practical problem-solving skills
• A team-first attitude
• Knowledge of the Adelaide metropolitan area

Creating and Supporting a Diverse Workforce

Adbri recognises that diversity in our workforce drives innovation, encourages creativity and better equips us to respond to the challenges facing our industry. We are committed to increasing diversity within our workforce and our industry as a whole and as such, we welcome and strongly encourage applications from women and Indigenous people.

Our Business

Adbri is a leading supplier of premixed concrete, aggregates and sands to the commercial, industrial, civil and residential construction sectors.

With plants and quarries in South Australia, Northern Territory, Queensland, Sydney and Melbourne metropolitan areas and northern New South Wales, Adbri supplies quarry products and premixed concrete customers at exacting standards.

Adbri is a constructions materials and industrial minerals manufacturing company who has been building a better Australia since 1882. Adbri's portfolio of respected brands employs over 1500 people nationally and provides the cement, lime, concrete, aggregates, concrete products and industrial minerals that allows us to be always ready for the next challenge.

• Deliver exceptional customer service through phone and email interactions.
• Collaborate with local teams to solve problems and create seamless customer experiences.
• Join a dynamic, family-oriented company focused on growth, innovation, and employee development.