Customer Service Officer - Concrete

Hallett Business Services Pty; Adelaide; On-site; AUD 50,000 - 65,000; Full time

Job summary

The Hallett Group in Adelaide, South Australia, is seeking a Customer Service / Call Centre Assistant for our Concrete Call Centre in Dry Creek. This full-time permanent role involves handling phone and sales enquiries in a fast-paced, quality-focused environment with rostered Saturdays.

You will manage inbound calls, process orders, coordinate deliveries, and provide reliable support to customers and drivers while maintaining safety and accuracy.

Qualifications

• Excellent attention to detail.
• Intermediate computer skills.
• Excellent verbal and written communication skills.
• Scheduling experience.
• Good knowledge of the Adelaide metropolitan area.
• Previous experience in the concrete industry is preferred.

Responsibilities

• Receive inbound calls, take orders, providing professional customer service.
• Allocate orders to drivers for delivery to site to ensure customer satisfaction.
• Scheduling tasks.
• Processing of Orders.
• EFTPOS transactions.
• Cash Sale enquiries.
• General account customer enquiries.

Skills

Attention to detail

Computer literacy

Communication skills

Scheduling

Adelaide area knowledge

Concrete industry

Job description

Job Description

ABOUT US

The Hallett Group is a privately owned South Australian company and one of the leading suppliers of building and construction materials in South Australia.

We are on a mission to be dominant in our industry by being the very best at what we do. We recruit the most talented, collaborative and innovative people in the industry and foster a continuous learning culture to ensure we remain at the top of our game. We are an agile, diverse and growing business, but our people are what make Hallett Group such a great place to work.

THE ROLE

Based at our Concrete Call Centre at Dry Creek, you will be the first point of contact for phone and sales enquiries. This is a fast-paced environment, and you will need to be highly organised and self-motivated with a strong commitment to quality and safety.

This role is fulltime permanent, with staggered start times (on a rostered basis) which also includes every second Saturday.

ESSENTIAL DUTIES & RESPONSIBILTIES

• Receive inbound calls, take orders, providing professional customer service with every interaction
• Allocate orders to Agitator Drivers for delivery to site to ensure customer satisfaction
• Scheduling tasks
• Processing of Orders
• EFTPOS transactions
• Cash Sale enquiries
• General account customer enquiries

QUALIFICATIONS EXPERIENCE CAPABILITIES

• Excellent attention to detail
• Intermediate computer skills as a minimum
• Excellent verbal & written communication skills
• Scheduling experience
• Good knowledge of the Adelaide metropolitan area
• Previous experience in the concrete industry (preferred but not essential)

Only shortlisted candidates will be contacted.

Hallett Group values diversity and is uncompromising in pursuing an inclusive work culture. We are an Equal Opportunity Employer.