Retail Auto Parts: Customer Sales & Service Pro

Gpc Asia Pacific; Adelaide; On-site; AUD 55,000 - 75,000; Full time

Job summary

Adbri Concrete is seeking a Customer Service Officer to join our Thebarton order office in Adelaide. You will be the first point of contact for our customers, helping ensure orders are entered, tracked and delivered on time with excellent service on every call.

Join a friendly, supportive team in a company that values its people. The role offers a competitive salary and opportunities to grow within a leading supplier of premixed concrete and aggregates across SA.

Qualifications

• Experience in customer service roles.
• Ability to handle high call volumes.
• Excellent communication and multitasking.
• Proficient with MS Office and clerical tasks.

Responsibilities

• Provide excellent customer service over the phone.
• Answer more than 100 customer calls professionally and efficiently each day.
• Process customer orders and prepare quotes.
• Work closely with the allocation team to achieve OTIF deliveries.
• Maintain safety, health and environmental standards.

Skills

Customer service

Phone support

Order processing

OTIF delivery

MS Office

Adelaide area

Tools

MS Office

Job description

• What Retail Auto Parts Customer Sales Service ...

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Ready for your next career step? Join the team at the heart of Adbri Concrete's Adelaide operations.

We are looking for a Customer Service Officer to join our Thebarton concrete order office. You will be the first point of contact for our customers. You will help make sure orders are delivered in full and on time (OTIF) across the Adelaide concrete market, with great service on every call.

You will join a friendly, supportive team in a company that celebrates its people. The role offers a competitive salary.

Key Responsibilities

• Provide excellent customer service over the phone
• Answer more than 100 customer calls professionally and efficiently each day
• Process customer orders and prepare quotes
• Work closely with the allocation team to achieve OTIF deliveries
• Maintain safety, health and environmental standards

What You Will Bring

• A friendly and professional manner at all times
• Accuracy and attention to detail
• The ability to prioritise tasks and manage your time
• Quick, practical problem-solving skills
• A team-first attitude
• Knowledge of the Adelaide metropolitan area

Creating and Supporting a Diverse Workforce

Adbri recognises that diversity in our workforce drives innovation, encourages creativity and better equips us to respond to the challenges facing our industry. We are committed to increasing diversity within our workforce and our industry as a whole and as such, we welcome and strongly encourage applications from women and Indigenous people.

Our Business

Adbri is a leading supplier of premixed concrete, aggregates and sands to the commercial, industrial, civil and residential construction sectors.

With plants and quarries in South Australia, Northern Territory, Queensland, Sydney and Melbourne metropolitan areas and northern New South Wales, Adbri supplies quarry products and premixed concrete customers at exacting standards.

Adbri is a constructions materials and industrial minerals manufacturing company who has been building a better Australia since 1882. Adbri's portfolio of respected brands employs over 1500 people nationally and provides the cement, lime, concrete, aggregates, concrete products and industrial minerals that allows us to be always ready for the next challenge.

• Deliver exceptional customer service through phone and email interactions.
• Collaborate with local teams to solve problems and create seamless customer experiences.
• Join a dynamic, family-oriented company focused on growth, innovation, and employee development.

With Kennards Hire You Can As a company that’s been around since 1948, we know what matters most: family and it’s at the heart of everything we do. We’re the largest family-owned equipment hire company in Australia and New Zealand, with more than 2,000 team members located at over 200 sites and branches. Our mission is clear: we want to be the best hire company in the world. We’re committed to growing sustainably and innovating in ways that benefit our people, our customers and our business. And at the end of the day, we’re all focused on delivering what we say we will do – make our customers’ jobs easy.

About the role As a Customer Service Agent, you will play a crucial role in delivering exceptional customer service by;

• Providing timely solutions via phone, email, and digital channels.
• Collaborating with operations for seamless customer experiences.
• Handling inquiries, quotes, escalations, and equipment breakdown support.
• Managing details, schedules, and building strong customer relationships.

About you You are passionate about customer service, thrive in a dynamic environment, and want to be part of a family-oriented company that values growth and innovation. Customer service experience, including digital, phone, and email. Dedication to exceptional service and strong customer focus. Proficiency in communication, MS Office tools, and problem-solving. Detail-oriented, adaptable, and skilled in multitasking. Motivated to excel in a phone-based role, with administrative expertise. Available to work weekends (the role has staggered shifts on a rotating roster including weekends and early and late shifts).

Join our team ... [content truncated for brevity]