Customer Service Officer - Industrial Parts & Orders

Baby Bunting Pty; Adelaide; Presencial; AUD 50.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Onsite parking

Annual bonus

Employee Assistance Program

DEI council participation

Career opportunities

Descripción de la vacante

Aliaxis Australia seeks a Customer Service Officer to join our North Plympton team. You will be the first point of contact for distributor customers, processing orders, advising on pricing and delivery inquiries, and answering calls to provide solutions.

You will build strong relationships across Sales, Distribution, Production, Finance and Administration, maintain accurate records, and look for ways to improve efficiency while delivering excellent service in a manufacturing environment.

Formación

• Experience in Customer Service within Manufacturing, Retail, Trade, Hospitality or FMCG.
• Experience resolving customer issues and problem-solving.
• ERP/CRM experience; SAP and Salesforce advantageous.
• Excellent verbal and written communication; ability to build relationships with stakeholders.
• Team player with collaborative style and ability to work in a fun team.
• Strong time management, attention to detail and analytical mindset.
• Can-do attitude, flexible and customer-focused.

Responsabilidades

• Answer inbound calls and ensure availability in the call centre.
• Provide order updates and assist with product availability, promotions and pricing.
• Receive and verify orders via email, phone, EDI.
• Manage caseload with accurate notes in client files.
• Build and sustain positive relationships with customers and internal teams.
• Ensure accurate completion of work and seek help when needed.
• Suggest methods to improve efficiency and service.

Conocimientos

Customer service

ERP/CRM

Communication

Team player

Time management

Problem solving

Adaptable

Herramientas

SAP

Salesforce

Descripción del empleo

Aliaxis Australia seeks a Customer Service Officer to join our North Plympton team. You will be the first point of contact for distributor customers, processing orders, advising on pricing and delivery inquiries, and answering calls to provide solutions.

You will build strong relationships across Sales, Distribution, Production, Finance and Administration, maintain accurate records, and look for ways to improve efficiency while delivering excellent service in a manufacturing environment.