Customer Service Officer — Flexible Front Desk & Impact

Bendigobank; Queensland; On-site; AUD 55,000 - 70,000; Full time

Job summary

CHL in Queensland, Australia is seeking a Customer Service Officer to be the friendly face at the front desk, providing reception and administrative support to keep day-to-day operations running smoothly.

You’ll welcome visitors, assist with inquiries, support colleagues across the office, ensure accurate data entry, and contribute to projects. A positive, inclusive workplace that values safety and belonging is offered, with flexible arrangements and opportunities to make a meaningful difference.

Qualifications

• Minimum 2 years’ experience in a similar role.
• Strong skills in Microsoft Office and knowledge of IT platforms.
• Ability to demonstrate knowledge and understanding of people experiencing social disadvantages.
• Current Driver’s Licence (preferred but not essential).
• Satisfactory Police and Working With Children Checks
• Commitment to the right of every person to good quality housing and a sense of Belonging.

Responsibilities

• Undertaking general office and reception duties which includes providing a welcoming front desk service
• Maintaining a working knowledge of relevant support services within CHL and from partner agencies
• Providing relevant information to customers
• Ensuring data entry is accurate
• Contributing to projects
• Providing additional appropriate support to wider team and organization

Skills

People experiencing social disparities

Data entry

Customer service

Driver's licence (preferred)

Police and Working With ChildrenChecks

Tools

Microsoft Office

IT platforms knowledge

Job description

CHL in Queensland, Australia is seeking a Customer Service Officer to be the friendly face at the front desk, providing reception and administrative support to keep day-to-day operations running smoothly.

You’ll welcome visitors, assist with inquiries, support colleagues across the office, ensure accurate data entry, and contribute to projects. A positive, inclusive workplace that values safety and belonging is offered, with flexible arrangements and opportunities to make a meaningful difference.