Customer Service Officer - Acacia Ridge, Brisbane QLD

DGL Group; Brisbane; On-site; AUD 48,000 - 62,000; Full time

Job summary

DGL Group is seeking a Customer Service Officer to join our Acacia Ridge team. The full-time role focuses on accurate order entry, POD support, invoicing, and effective customer communication.

You will contribute to a high-volume, team-oriented environment and help maintain quality service across Australia. Ideal candidates will have strong data entry skills, proficiency with MS Office, and a willingness to learn and develop within a supportive company culture.

Qualifications

• Commitment to customer service and delivering on time.
• Ability to manage competing priorities in a high-volume environment.
• Strong written and verbal communication skills.

Responsibilities

• Daily customer order entry and processing as per site and contractual requirements.
• Ensuring all orders delivered are supported by POD and entered into records.
• Coordinate administration activities to support operational requirements.
• Respond to customer queries and requests as required.
• Weekly reconciliation and processing of invoice activities.

Skills

Customer service

Data entry

Prioritisation

Attention to detail

Communication

Teamwork

MS Excel

MS Word

Outlook

Tools

Microsoft Office Suite

Job description

Great opportunity to showcase your administration and customer service skills. Opportunities to learn and develop.

We currently have a vacancy for a Customer Service Officer to join our growing and supportive team based at Acacia Ridge. This is a full time position and requires someone who has a great work ethic, a can-do attitude, and a willingness to learn and develop.

What you'll be doing

Daily customer order entry and processing as per site and contractual requirements

Ensuring all orders delivered on any given day are supported by Proof of Delivery (POD) and entered into the Company records

Coordination of administration activities to support operational requirements

Responding to customer queries and requests as required

Weekly reconciliation and processing of invoice activities in accordance with required timeframes

Provision of customer reports as per contractual requirements

Coordination of alternative transport for non DGL deliveries

Review, confirmation, and authentication of supplier invoices

Supporting reconciliation of pallets process

Sharing responsibility for ensuring Material Safety Data Sheets (MSDS) are obtained for all products on site

Support stocktaking activities

Recording customer queries and resolution outcomes

About you

Here are the skills and qualifications you'll need to be considered for this role.

Commitment to customer service and delivery in full and on time (DIFOT)

Ability to manage competing priorities in a high-volume processing environment

Attention to detail and data entry accuracy

Demonstrated written and verbal communication skills

Ability to work collaboratively as part of a team and individually to provide excellent customer service

Proficiency with the Microsoft Office Suite - particularly Excel, Word, and Outlook

Ability to comply with Company policies, procedures, and applicable legislative requirements.

Knowledge of the Australian Dangerous Goods Code (ADG) and/or Dangerous Goods Storage & Handling Regulations, as well as experience in working with inventory/warehouse management systems are desirable but not essential.

Why work at DGL Group?

At DGL Group, we focus on solving problems for our customers. We are a diversified industrial group of companies, offering end-to-end supply chain service, including chemical and industrial formulation and manufacturing, warehousing and distribution, waste management and environmental solutions.

With more than 4,200 customers and 750+ employees, we operate across Australia and New Zealand, as well as internationally. We are listed on the Australian Securities Exchange and are on a trajectory of significant growth – which brings enormous opportunities for the right candidate.

Privacy collection notice

As part of the application process, we ask you for private information such as your name, contact details, qualifications, employment experience, your right to work in the relevant location and, in some cases, medical information. If you move ahead to the next step, this will also include reference checks and potentially personality profiling. This information provides us with an insight into how suitable you are for the role.

Any information obtained is confidential and managed by the relevant recruiting team member. We store the information securely, and it can be accessed only by nominated people in the company. It is not provided to any third party without your written consent. Where the law requires, the information may be provided in line with the legal direction. By applying for this role, you consent to the collection of private information in line with this notice.