Customer Service Officer

DGL Logistics, LLC; Brisbane; Sur place; AUD 50 000 - 60 000; Plein temps

Résumé du poste

DGL Group is seeking a Customer Service Officer to join our Acacia Ridge team in Brisbane. This full-time role focuses on accurate order entry, POD validation, and responsive customer support to ensure on-time delivery.

You will manage high-volume processing, coordinate admin tasks, and contribute to invoices, reports, and stock reconciliation. Strong MS Office skills and teamwork are essential.

Qualifications

• Commitment to customer service and on-time delivery.
• Ability to manage competing priorities in a high-volume environment.
• Attention to detail and data accuracy.
• Strong written and verbal communication skills.
• Able to work collaboratively and independently.

Responsabilités

• Daily order entry and processing per site requirements.
• Ensure PODs are recorded and linked to orders.
• Coordinate administration to support operations.
• Respond to customer queries and requests.
• Weekly reconciliation and processing of invoices.
• Provide customer reports as required.
• Assist with stocktaking and MSDS compliance.
• Support reconciliation of pallets and supplier invoices.

Connaissances

Customer service

DIFOT

Multitasking

Attention to detail

Communication

Teamwork

Microsoft Office

Policy compliance

Outils

Excel

Word

Outlook

Description du poste

We currently have a vacancy for a Customer Service Officer to join our growing and supportive team based at Acacia Ridge. This is a full time position and requires someone who has a great work ethic, a can-do attitude, and a willingness to learn and develop.

What you'll be doing

• Daily customer order entry and processing as per site and contractual requirements
• Ensuring all orders delivered on any given day are supported by Proof of Delivery (POD) and entered into the Company records
• Coordination of administration activities to support operational requirements
• Responding to customer queries and requests as required
• Weekly reconciliation and processing of invoice activities in accordance with required timeframes
• Provision of customer reports as per contractual requirements
• Coordination of alternative transport for non DGL deliveries
• Review, confirmation, and authentication of supplier invoices
• Supporting reconciliation of pallets process
• Sharing responsibility for ensuring Material Safety Data Sheets (MSDS) are obtained for all products on site
• Support stocktaking activities
• Recording customer queries and resolution outcomes

About you

Here are the skills and qualifications you'll need to be considered for this role.

• Commitment to customer service and delivery in full and on time (DIFOT)
• Ability to manage competing priorities in a high-volume processing environment
• Attention to detail and data entry accuracy
• Demonstrated written and verbal communication skills
• Ability to work collaboratively as part of a team and individually to provide excellent customer service
• Proficiency with the Microsoft Office Suite - particularly Excel, Word, and Outlook
• Ability to comply with Company policies, procedures, and applicable legislative requirements.

Knowledge of the Australian Dangerous Goods Code (ADG) and/or Dangerous Goods Storage & Handling Regulations, as well as experience in working with inventory/warehouse management systems are desirable but not essential.

Why work at DGL Group?

At DGL Group, we focus on solving problems for our customers. We are a diversified industrial group of companies, offering end-to-end supply chain service, including chemical and industrial formulation and manufacturing, warehousing and distribution, waste management and environmental solutions.

With more than 4,200 customers and 750+ employees, we operate across Australia and New Zealand, as well as internationally. We are listed on the Australian Securities Exchange and are on an trajectory of significant growth - which brings enormous opportunities for the right candidate.

Privacy collection notice

As part of the application process, we ask you for private information such as your name, contact details, qualifications, employment experience, your right to work in the relevant location and, in some cases, medical information. If you move ahead to the next step, this will also include reference checks and potentially personality profiling. This information provides us with an insight into how suitable you are for the role.

Any information obtained is confidential and managed by the relevant recruiting team member. We store the information securely, and it can be accessed only by nominated people in the company. It is not provided to any third party without your written consent. Where the law requires, the information may be provided in line with the legal direction. By applying for this role, you consent to the collection of private information in line with this notice.