Part-Time Customer Service Officer - Flexible, Multichannel

City of Whittlesea; Whittlesea; On-site; AUD 45,000 - 60,000; Part time

Benefits offered by this job

Flexible working

Superannuation

Job summary

The City of Whittlesea is seeking two part-time Customer Service Officers to join our Corporate Customer Service Team. You will be the council’s first point of contact for residents, businesses and visitors, delivering professional service across phone, face-to-face and written channels.

You will work in a fast-paced environment, handling enquiries at first contact where possible, supporting a growing community with accurate information and friendly, solution-focused interactions.

Qualifications

• Proven experience in customer service, contact centre operations, local government, or a similar customer-focused environment.
• Ability to deliver professional, accurate and timely customer service across channels.
• Experience working in fast-paced environments and handling enquiries at first contact when possible.

Responsibilities

• Provide frontline customer service over the phone, face to face, and via written communication.
• Resolve enquiries efficiently across an omnichannel environment, across multiple Council locations.
• Deliver professional and respectful service to residents, businesses and visitors.

Skills

Customer service

Multichannel support

Local government experience

Job description

The City of Whittlesea is seeking two part-time Customer Service Officers to join our Corporate Customer Service Team. You will be the council’s first point of contact for residents, businesses and visitors, delivering professional service across phone, face-to-face and written channels.

You will work in a fast-paced environment, handling enquiries at first contact where possible, supporting a growing community with accurate information and friendly, solution-focused interactions.