Customer Service Officer

Integrity Warranties; Traralgon; Hybride; AUD 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

Full training

Career development

Hybrid work nights

Résumé du poste

24/7 Roadservices Australia in Traralgon is expanding its Customer Service team, seeking individuals who excel at helping customers during roadside emergencies. The role focuses on answering calls, resolving issues, and getting customers back on the road quickly.

Training is provided, and the team values a friendly, professional approach, with opportunities for development and occasional weekend or night shifts as part of a 24/7 business.

Qualifications

• Exceptional customer service mindset demonstrated in previous roles.
• Friendly, highly professional phone manner and tone.
• Advanced communication skills across levels and topics.
• Excellent written, verbal and listening abilities.
• Intermediate computer knowledge and basic software use.

Responsabilités

• Handle inbound roadside assistance and enquiry calls.
• Make outbound calls to dispatch providers nationwide.
• Process new memberships and renewals.
• Data entry and basic administrative duties.
• Support customers to resolve issues promptly and courteously.

Connaissances

Customer service

Phone manners

Communication skills

Verbal & written

Computer skills

Description du poste

24/7 Roadservices is an Australian company based in Traralgon VIC that provides emergency roadside assistance to customers, nationwide. We are known for our exceptional customer service, timeliness and job satisfaction.

24/7 Roadservices is looking to expand our talented Customer Service team.

About 24/7 Roadservices Australia

24/7 Roadservices is an Australian company based in Traralgon VIC that provides emergency roadside assistance to customers, nationwide. We are known for our exceptional customer service, timeliness and job satisfaction.

24/7 Roadservices is looking to expand our talented Customer Service team.

About the Opportunity

Due to our growing needs, we are looking for Customer Service Officers to join our team.

We are seeking individuals who have a strong interest in the customer service industry, with prior Automotive Industry experience being advantageous but not essential.

As a vital member of our team, the successful candidate will be responsible for answering calls and resolving customer issues to help them resume their journey. We require committed individuals to join our diverse workforce and help us meet the expectations of our clients and customers.

What’s in it for you?

• Full training to start, so experience isn't essential.
• Continuous and ongoing development of skills
• Friendly supportive team
• The chance to help customers when they need it most.
• Traralgon office, WFH nights.

The Role

• Inbound roadside assistance breakdown/enquiry calls
• Outbound calls- dispatch of providers nationwide
• Process new memberships/renewals
• Data Entry
• Basic administration duties

Skills and Experience

• Exceptional customer service mindset and skills.
• Friendly and highly professional phone manner.
• Advanced communication skills with the ability to communicate on different levels and offer the best solution to each case.
• Excellent written, verbal and listening skills.
• Intermediate computer knowledge.

Please note that we are 24/7 business and therefore require availability for weekdays, some weekend and night work.