Customer Service Agent (NIGHT SHIFT) - Emergency Vehicle Response - Melbourne

Car-Trek Australia; Melbourne; On-site; AUD 39,000 - 47,000; Full time

Benefits offered by this job

Fully paid training

Permanent role on higher hourly rate

Five weeks annual leave

Noble Park location

Job summary

The role includes a fully paid training program, progression to a permanent position at a higher hourly rate, and five weeks of annual leave in a supportive, flexible environment.

Qualifications

• Strong typing and clear communication.
• Patient demeanor with a solutions mindset.
• Experience in customer service or call centres is preferred.

Responsibilities

• Handle urgent and critical client requests with high service levels.
• Guide and assist customers during night shift while maintaining accuracy.
• Manage administrative tasks and maintain data in MS Office.

Skills

Articulate communication

Calm under pressure

Typing speed

MS Office & admin

Customer service experience

Rotating roster

Emergency handling

Tools

MS Office

Job description

Customer Service Agent (NIGHT SHIFT) - Emergency Vehicle Response - Melbourne

About ISS First Response

ISS First Response is Australia's leading assistance provider for commercial vehicles, rail and industrial clients, providing breakdown support, roadside assistance and organising incident response Australia-wide 24/7. We have hundreds of clients across various programs and we are never required to do cold calling. This is all about helping people.

We are a family-owned business, and we love the close-knit relationships that are built across our Company. We are looking for people who are team players, like to work hard and are reliable. Our culture is important to us, as is finding the right fit.

NIGHT SHIFT Only available.

What You'll Be Doing

As an Incident Management Consultant, your role goes beyond traditional call centre service. You'll be at the heart of our operations, managing urgent and critical client requests while delivering exceptional service.

Why This Role is Different

This isn't just another call centre job - it's an opportunity to build a meaningful career in a supportive, innovative, and flexible environment. As part of a boutique, specialised team, your work will directly impact Australia's commercial and industrial sectors. Whether you're guiding a stranded truck driver to the nearest service provider or helping manage a rail incident, your role is critical-and deeply rewarding.

What We Offer You

We offer a dedicated trainer and fully paid training program to ensure you can become an asset to us. Once you successfully complete our training program you will be promoted to Customer Service Agent and as such will be rewarded with a permanent role on a higher hourly rate.

Competitive Compensation

Full-time, permanent position with job security in a growing industry.

Enjoy 5 weeks of annual leave per year.

Safe, spaced-out, screened workstations.

A collaborative team culture with snacks, themed lunches, and regular team activities.

Convenient Noble Park location with secure, off-street parking.

What We're Looking For

No call centre experience? No problem. We value your personality, work ethic, and transferable skills over industry experience.

We're seeking individuals who thrive in fast-paced, problem-solving environments and enjoy making a tangible impact through their work.

Essential Skills and Attributes:

Articulate communication and the ability to remain calm under pressure.

Strong typing skills.

Confidence using Microsoft Office and managing administrative tasks with accuracy.

Must have a patient demeanour and a solutions-oriented mindset to handle client challenges.

Consistent attendance, punctuality and commitment to your shift roster.

Be available to work on a rotating roster - afternoon / night / weekend shifts, Monday to Sunday.

Prior experience in customer service, call centres, or heavy vehicle industries.

Familiarity with handling urgent or emergency situations.