Customer Service Consultant

Nationwide Group; Melbourne; On-site; AUD 52,000 - 65,000; Part time

Benefits offered by this job

Team culture

Career growth opportunities

RACV discounts

Ongoing training

Flexible working arrangements

Safety and quality focus

Job summary

Nationwide Group in Noble Park, Melbourne, is seeking enthusiastic Customer Service Consultants to join a busy operations centre. You will handle inbound calls, coordinate roadside and transport services, and manage jobs from booking to completion in a fast-paced environment.

Join a team that supports customers with real-time problem solving and accurate record-keeping, while contributing to a collaborative, safety-focused culture and flexible rosters where possible.

Qualifications

• Previous customer service, contact centre, dispatch, logistics or similar experience.
• Excellent communication and interpersonal skills.
• Strong organisational and multitasking abilities.
• A solution-focused mindset.
• Confidence using multiple systems and Microsoft Office.
• A flexible and adaptable approach to work.

Responsibilities

• Delivering outstanding customer service via inbound calls.
• Coordinating and dispatching roadside and transport services.
• Managing jobs from booking through to completion.
• Liaising with contractors, drivers and internal stakeholders.
• Problem-solving and making real‑time decisions to support customers.
• Maintaining accurate records and customer information.
• Supporting logistics and operational coordination activities.
• Contributing to a collaborative, high-performing team environment.

Skills

Customer service

Communication

Organisational skills

Problem solving

Systems proficiency

Adaptability

Job description

Full Time & Part Time Opportunities Available | Noble Park

Customer Service Consultant

Join the Team That Keeps Australia Moving

At Nationwide Group, we help people when they need it most. Whether it's roadside assistance, accident support or transport services, our team works behind the scenes to deliver exceptional customer experiences every day.

We're looking for Customer Service Consultants to join our busy Noble Park Operations Centre. If you thrive in a fast‑paced environment, enjoy solving problems and love helping customers, this could be the opportunity you've been looking for.

This is more than a call centre role. You'll be at the heart of our operations, coordinating services, supporting customers and helping ensure assistance gets where it's needed, when it's needed.

What You'll Be Doing

• Delivering outstanding customer service via inbound calls
• Coordinating and dispatching roadside and transport services
• Managing jobs from booking through to completion
• Liaising with contractors, drivers and internal stakeholders
• Problem-solving and making real‑time decisions to support customers
• Maintaining accurate records and customer information
• Supporting logistics and operational coordination activities
• Contributing to a collaborative, high-performing team environment

Flexibility is Essential

Our customers need us around the clock, so flexibility is a key part of this role.

This position operates on a rotating roster and includes:

• Predominantly afternoon and evening shifts
• Some morning shifts
• Weekend work on a 4‑week rotation
• Variable shift patterns based on operational demand

We're looking for people who enjoy variety and can adapt to changing business needs. Fixed shift availability is not suitable for this role.

About You

You love helping people, stay calm under pressure and enjoy working in a fast-moving environment where no two days are the same.

You’ll Bring

• Previous customer service, contact centre, dispatch, logistics or similar experience
• Excellent communication and interpersonal skills
• Strong organisational and multitasking abilities
• A solution-focused mindset
• Confidence using multiple systems and Microsoft Office
• A flexible and adaptable approach to work

Why Join Nationwide Group?

At Nationwide Group, our people are at the heart of everything we do. We invest in our teams, celebrate success and create opportunities for people to build rewarding careers.

We Offer

• A supportive and collaborative team culture
• Career growth opportunities within a growing national business
• RACV discounts and employee benefits
• Ongoing training and development
• Flexible working arrangements where operationally possible
• A workplace committed to safety, quality and customer service excellence

About Nationwide Group

Nationwide Group is one of Australia's leading providers of roadside assistance, accident management and transport solutions. Every day, our people help thousands of Australians get safely back on the road.

As we continue to grow, we're looking for motivated individuals who are passionate about customer service and ready to make a real difference.

Applicants must have the right to work in Australia and be willing to undertake a criminal history check as part of the recruitment process.