Customer Service Officer

Programmed; Tamworth; On-site; AUD 48,000 - 60,000; Full time

Job summary

Programmed is recruiting a Customer Service Officer to work in Tamworth. You will be the first point of contact, ensuring customers receive the best possible service with their equipment solutions.

You’ll handle in-person, phone and email inquiries, assist in the yard loading equipment when needed, and liaise with suppliers to support customers. A strong commitment to exceptional customer experience is essential.

Qualifications

• Previous face-to-face customer service experience.
• Ability to provide amazing customer experience.
• Capability to learn and absorb technical information.
• Current driver’s licence and reliable transport.
• Ability to provide two recent work-related referees.

Responsibilities

• Address customer needs in person, by phone and email.
• Occasionally assist customers and colleagues in the yard with loading equipment.
• Liaise with suppliers to support customers.

Skills

Face-to-face customer service

Job description

Programmed are currently recruiting a Customer Service Officer to work for our client in Tamworth.

As the first point of contact with customers, your number one goal will be to ensure that customers receive the best possible service with their equipment solutions.

You'll enjoy variety in your role including:

• Addressing customer needs in person, by phone and email
• You may also occasionally need to assist customers and colleagues in the yard with loading equipment
• Liaising with suppliers to support customers

What you'll bring to the role:

• Previous face-to-face customer service experience
• A desire to provide amazing customer experience
• Capability to learn and absorb technical information
• Current driver's licence and reliable transport
• Ability to provide two recent work-related referees

Who we are

As one of Australia's largest employers, we work with great companies all around Australia and New Zealand to give you the best opportunities to work when and where you want to.

At Programmed, we are committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experiences and perspectives.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

To learn more about working with Programmed, we encourage you to visit our website