Roadside Support & Dispatch Specialist (24/7)

Integrity Warranties; Traralgon; Hybrid; AUD 42,000 - 60,000; Full time

Benefits offered by this job

Full training

Career development

Hybrid work nights

Job summary

24/7 Roadservices Australia in Traralgon is expanding its Customer Service team, seeking individuals who excel at helping customers during roadside emergencies. The role focuses on answering calls, resolving issues, and getting customers back on the road quickly.

Training is provided, and the team values a friendly, professional approach, with opportunities for development and occasional weekend or night shifts as part of a 24/7 business.

Qualifications

• Exceptional customer service mindset demonstrated in previous roles.
• Friendly, highly professional phone manner and tone.
• Advanced communication skills across levels and topics.
• Excellent written, verbal and listening abilities.
• Intermediate computer knowledge and basic software use.

Responsibilities

• Handle inbound roadside assistance and enquiry calls.
• Make outbound calls to dispatch providers nationwide.
• Process new memberships and renewals.
• Data entry and basic administrative duties.
• Support customers to resolve issues promptly and courteously.

Skills

Customer service

Phone manners

Communication skills

Verbal & written

Computer skills

Job description

24/7 Roadservices Australia in Traralgon is expanding its Customer Service team, seeking individuals who excel at helping customers during roadside emergencies. The role focuses on answering calls, resolving issues, and getting customers back on the road quickly.

Training is provided, and the team values a friendly, professional approach, with opportunities for development and occasional weekend or night shifts as part of a 24/7 business.