Customer Service Officer

Wagners; Toowoomba Regional; On-site; AUD 55,000 - 65,000; Full time

Job summary

Wagners in Toowoomba is seeking a motivated admin superstar to support the Sales, Service and Administration team in a busy steel business. The role focuses on customer service, general office administration and delivery allocation tasks.

The successful candidate will have experience in office administration, strong MS Office skills, and the ability to manage multiple tasks while maintaining a professional, friendly approach. Pre-employment checks apply.

Qualifications

• Experience in office administration, reception or a customer service role.
• Proficiency in Word, Excel, Outlook and experience using systems.
• Excellent written and verbal communication skills.
• Strong organisational skills and time management.
• Ability to work autonomously and as part of a team.
• Professional presentation and a helpful attitude.
• Experience in construction, logistics or heavy industry is advantageous.

Responsibilities

• Oversee reception and manage incoming calls; greet visitors.
• Coordinate delivery truck allocations and confirmations.
• Create purchase orders and reconcile monthly invoices on site.
• Create and maintain customer and sales documents and reports.
• Collaborate with the team to ensure seamless project delivery and client satisfaction.
• General office administration and ad hoc duties.

Skills

Office administration

Customer service

MS Office suite

Communication

Organisational skills

Autonomy & teamwork

Professional presentation

Job description

We require a motivated and experienced admin superstar to support the Sales, Service and Administration team at our busy steel business in Toowoomba. This full-time position has a strong focus on customer service, general office administration and delivery allocation tasks.

If you are keen to progress your career and become an integral part of our business, we want to hear from you!

What you'll be doing

• Oversee reception, including managing incoming phone calls, welcome visitors to the store and coordinate customer enquiries
• Coordinate delivery truck allocations and confirmations
• Manage the creation of purchases orders as well as reconciliation of monthly invoices onsite
• Create and maintain customer and sales documents and reports
• Collaborate closely with our team to ensure seamless project delivery and client satisfaction
• General office administration and other ad hoc duties to keep our operation running efficiently!

What you'll bring

• Experience in office administration, reception or a customer service role
• Proficiency in Microsoft applications including Word, Excel and Outlook, and demonstrated experience using systems
• Excellent written and verbal communications skills to effectively interact with your team and build productive working relationships with customers
• High level organisational skills, time management and the ability to work to deadlines
• Capable of working autonomously and as part of a collaborative team
• Professional presentation, a positive attitude and a genuine desire to be helpful
• Experience in a construction, logistics or heavy industry would be advantageous but not essential

Successful candidates must be able to obtain satisfactory pre-employment checks including employment reference checks and a police check.

About Us

Wagners is a highly renowned, ASX listed construction materials and services provider, headquartered in Queensland. We provide a wide variety of services to both domestic and international industries. We are innovative developers of new generation building materials and technologies to reduce the impact of heavy construction materials on the environment.

Wagners is an equal opportunity employer. We actively encourage applications from women and people of all backgrounds and are committed to a safe, respectful and inclusive workplace.

You must have unlimited Rights to Work in Australia.