Customer Service & Admin Coordinator

Wagners Industrial Services Pty Ltd; Toowoomba Regional; On-site; AUD 48,000 - 58,000; Full time

Job summary

Wagners Industrial Services Pty Ltd – Toowoomba QLD is seeking an admin superstar to support the Sales, Service and Administration team at our busy steel business in Toowoomba. This full-time role focuses on customer service, office administration and delivery coordination.

You will manage reception, process orders, prepare reports and assist with project delivery to ensure client satisfaction and smooth operations.

Qualifications

• Experience in office administration or reception role.
• Proficient with MS Office and basic systems.
• Strong written and verbal communication.
• Ability to prioritise and meet deadlines.
• Experience in construction/logistics is advantageous but not essential.

Responsibilities

• Oversee reception, including managing incoming phone calls and visitors.
• Coordinate delivery truck allocations and confirmations.
• Run purchases orders and reconcile monthly invoices onsite.
• Create and maintain customer and sales documents and reports.
• Collaborate with the team to ensure seamless project delivery and client satisfaction.
• General office administration and other ad hoc duties to keep operations running efficiently.

Skills

Reception & administration

MS Office proficiency

Customer service

Communication skills

Time management

Teamwork

Autonomy

Tools

Microsoft Word

Excel

Outlook

Job description

Wagners Industrial Services Pty Ltd – Toowoomba QLD is seeking an admin superstar to support the Sales, Service and Administration team at our busy steel business in Toowoomba. This full-time role focuses on customer service, office administration and delivery coordination.

You will manage reception, process orders, prepare reports and assist with project delivery to ensure client satisfaction and smooth operations.