Customer Service Officer

Karras Cold Logistics; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Karras Cold Logistics, a NewCold company, invites applications for a Customer Service Officer to support customers, handle enquiries and ensure a seamless experience. You will work with our transport operations to deliver timely solutions and keep daily operations moving.

The role emphasises strong communication, problem-solving and a proactive, team-oriented approach. Prior transport/logistics exposure is advantageous but not essential, with rostered shifts between 7:30am and 5:30pm.

Qualifications

• Previous experience in a customer service role, preferably within transport, logistics, FMCG or supply chain.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and a proactive, solutions-focused approach.
• Great attention to detail and organisational skills.
• The ability to multitask, prioritise and remain calm in a busy environment.
• A positive, team-oriented attitude and willingness to learn.
• Proficiency in Microsoft Office 365, with experience using Transport or Warehouse Management Systems considered an advantage.

Responsibilities

• Respond to customer enquiries via inbound telephone and email in a prompt and professional manner.
• Investigate and resolve freight enquiries, delivery discrepancies and customer concerns.
• Provide customers with timely updates on deliveries, transport services and general enquiries.
• Coordinate transport bookings, cancellations and rescheduling requests with accuracy and attention to detail.
• Work collaboratively with drivers, transport allocators and operational teams to ensure smooth daily operations.
• Maintain accurate records of customer interactions, transactions and feedback.
• Proactively identify solutions to customer issues while delivering a high standard of service.

Skills

Customer service

Communication

Problem-solving

Attention to detail

Multitasking

Teamwork

Microsoft Office 365

Tools

Transport Management System

Warehouse Management System

Microsoft Office 365

Job description

Karras Cold Logistics, a NewCold company, is a leading provider of transport and logistics services, committed to delivering excellence, reliability and outstanding customer satisfaction.

As we continue to grow, we're looking for an enthusiastic and motivated individual to join our Customer Service team!

Whether you're looking to kick-start your career in the transport and logistics industry or build on your existing customer service experience, this is a fantastic opportunity to gain valuable industry knowledge and develop your skills within a fast-paced and growing business.

Karras Cold Logistics, a NewCold company, is a leading provider of transport and logistics services, committed to delivering excellence, reliability and outstanding customer satisfaction.

As we continue to grow, we're looking for an enthusiastic and motivated individual to join our Customer Service team!

Whether you're looking to kick-start your career in the transport and logistics industry or build on your existing customer service experience, this is a fantastic opportunity to gain valuable industry knowledge and develop your skills within a fast-paced and growing business.

About the Role

As a Customer Service Officer, you will play an important role in supporting our customers, resolving enquiries and ensuring a seamless customer experience.

You'll be part of a friendly, supportive and dedicated team, working closely with our transport operations to deliver solutions and keep things moving.

Key Responsibilities

• Respond to customer enquiries via inbound telephone and email in a prompt and professional manner.

• Investigate and resolve freight enquiries, delivery discrepancies and customer concerns.

• Provide customers with timely updates on deliveries, transport services and general enquiries.

• Coordinate transport bookings, cancellations and rescheduling requests with accuracy and attention to detail.

• Work collaboratively with drivers, transport allocators and operational teams to ensure smooth daily operations.

• Maintain accurate records of customer interactions, transactions and feedback.

• Proactively identify solutions to customer issues while delivering a high standard of service.

About You

We're looking for someone with a positive attitude, strong communication skills and a willingness to learn.

Ideally, you will have:

• Previous experience in a customer service role, preferably within transport, logistics, FMCG or supply chain (advantageous but not essential).

• Excellent verbal and written communication skills.

• Strong problem-solving skills and a proactive, solutions-focused approach.

• Great attention to detail and organisational skills.

• The ability to multitask, prioritise and remain calm in a busy environment.

• A positive, team-oriented attitude and willingness to learn.

• Proficiency in Microsoft Office 365, with experience using Transport or Warehouse Management Systems considered an advantage.

• Flexibility to work rostered shifts between 7:30am and 5:30pm.

Transport industry experience isn't essential! If you're motivated, eager to learn and enjoy working in a fast-paced environment, we'd love to hear from you.

What We Offer

• Competitive salary package.

• A great opportunity to establish and develop your career in the transport and logistics industry.

• On-the-job training and exposure to transport operations.

• Opportunities for career development and progression.

• A supportive, friendly and collaborative team environment.

• The opportunity to be part of a growing business backed by a global organisation.

Karras Cold Logistics is an equal opportunity employer and encourages applications from candidates of all backgrounds.