Customer Service Officer

AUS Employment Services; City Of Swan; On-site; AUD 48,000 - 68,000; Full time

Job summary

Our client is a well-established transport and logistics provider delivering reliable freight and supply chain solutions across Australia. This office-based role is based in Hazelmere and runs Monday to Friday, 7:00am to 3:00pm, offering weekly pay.

You will handle customer enquiries by phone and email, support day-to-day transport operations and provide professional, timely assistance in a fast-paced environment.

Qualifications

• Strong verbal and written communication skills.
• Basic computer skills and ability to learn new systems.
• Ability to multitask and manage competing priorities.
• Reliable, punctual and customer-focused.
• Excellent time management and organisational skills.
• Stable employment history, ideally 1–2 years with previous employers.

Responsibilities

• Manage customer enquiries via phone and email.
• Provide professional, friendly and timely customer service.
• Assist with day-to-day transport and logistics operations.
• Respond to customer queries and provide accurate information.
• Complete general administration and data entry tasks.
• Maintain accurate records and update internal systems.
• Work collaboratively with the wider transport team.
• Manage competing priorities in a fast-paced, time-sensitive environment.

Skills

Verbal communication

Written communication

Time management

Organisational skills

Customer service

Tools

CRM software

Job description

Our client is a well-established transport and logistics provider delivering reliable freight and supply chain solutions across Australia. With a strong focus on customer service, operational efficiency and teamwork, they offer a fast-paced working environment where no two days are the same.

What's on Offer

• $42.29 per hour | Weekly pay
• Monday to Friday, 7:00am - 3:00pm
• Office-based position in Hazelmere

About the Role

We are currently seeking an experienced and motivated Customer Service Officer to join our client's busy team based in Hazelmere.

This is an office-based role suited to someone who enjoys interacting with customers, managing enquiries and providing administrative support within a fast-paced transport environment.

You will be responsible for handling customer enquiries via phone and email, assisting with day-to-day transport operations and ensuring customers receive professional and timely support.

About You

To be successful in this role, you will be reliable, punctual and customer-focused, with the ability to remain organised and professional in a busy environment.

You will ideally have:

• Strong verbal and written communication skills.
• Basic computer skills and confidence learning new systems.
• The ability to multitask and manage competing priorities.
• A positive attitude and strong work ethic.
• Excellent time management and organisational skills.
• A strong commitment to reliability, punctuality and attendance.
• A stable employment history, ideally demonstrating 1-2 years or more with previous employers.

In This Role, You Will

• Manage customer enquiries via phone and email.
• Provide professional, friendly and timely customer service.
• Assist with day-to-day transport and logistics operations.
• Respond to customer queries and provide accurate information.
• Complete general administration and data entry tasks.
• Maintain accurate records and update internal systems.
• Work collaboratively with the wider transport team.
• Manage competing priorities in a fast-paced, time-sensitive environment.

At AUS, we are committed to employing individuals who align with the AUS Code of Conduct and meet the requirements of the role. As part of the recruitment process, there are several checks which may be conducted to demonstrate applicants' suitability for a role including police / criminal background checks, medical, drug and alcohol testing, due diligence checks, right to work checks, and/or reference checks.