Part Time Concession Supervisor - Warringah Mall

Narooma; Adelaide; On-site; AUD 39,000 - 52,000; Part time

Benefits offered by this job

Career growth

Employee recognition

Wellbeing support

Team connection

Everyday savings

National network

Job summary

Northline is seeking a Customer Service Officer to deliver exceptional service to clients, ensuring satisfaction with our freight and logistics solutions. You’ll be the first contact for inquiries, handling calls, emails, and chats with professionalism and accuracy.

You’ll join a casual team working Monday to Friday, with shifts between 7:30am and 6:00pm. Prior experience in customer service, call centres, hospitality or retail is valued to support a dynamic network.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to multitask and prioritise tasks effectively.
• Strong problem-solving skills.
• Proficient in Microsoft Office and other relevant software.
• Ability to work in a fast-paced environment.

Responsibilities

• Be the friendly first point of contact for inbound customer enquiries.
• Keep customers and teammates updated on enquiries and freight movements.
• Assist customers by connecting with the right teams for timely solutions.
• Respond to customer email enquiries accurately and efficiently.
• Proactively communicate delays and updates to customers.
• Build positive relationships with customers and teammates across the network.
• Take ownership of enquiries and collaborate to deliver a great customer experience.

Skills

Communication skills

Multitasking

Problem solving

Microsoft Office

Fast-paced work

Tools

CRM software

Job description

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Based on North Terrace in the Adelaide CBD, the Money Management Group is an accounting software provider that helps simplify everyday accounting for small and micro businesses across Australia and the UK. In addition to our desktop prouduct, Cashflow Manager, our new cloud solution “okke” is at an exciting and critical stage of development with this role playing a key part in its growth. Our passion is to fuel the growth of tomorrow’s organisations with simple, easy-to-use solutions that save time, effort, and money. We offer a suite of software solutions across desktop and cloud with an aggressive growth plan for the future.

Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Agent. The successful candidate will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction with our products or services. This position requires excellent communication skills, problem-solving abilities, and a positive attitude.

Responsibilities:

• Respond to customer inquiries via phone, email, social media or chat in a timely and professional manner
• Resolve customer complaints and issues by providing appropriate solutions and alternatives
• Maintain accurate records of customer interactions and transactions
• Collaborate with other departments to ensure customer needs are met
• Identify and escalate priority issues to the appropriate team members
• Continuously improve customer service skills and knowledge of products or services

Qualifications:

• Excellent communication and interpersonal skills
• Ability to multitask and prioritise tasks effectively
• Strong problem-solving skills
• Proficient in Microsoft Office and other relevant software
• Ability to work in a fast-paced environment

Be the voice of Northline and help keep freight, customers and communities moving.

As a Customer Service Officer, you’ll be one of the first points of contact for our customers, playing an important role in delivering a positive customer experience.

We currently have a Casual opportunity available, working Monday to Friday, with flexibility required to work shifts between 7:30am and 6:00pm.

Whether you’re coming from a call centre, hospitality, retail or another customer-focused environment, this could be the perfect opportunity to bring your people skills into the freight and logistics industry and build a career with a business that values development and promotes from within.

What you’ll be doing

No two days are exactly the same. You’ll work closely with customers and teammates across our network to:

• Be a friendly and professional first point of contact for inbound customer enquiries.
• Keep customers and teammates updated on freight movements and enquiries through inbound and outbound calls.
• Assist customers by connecting with the right teams to find timely solutions.
• Respond to customer email enquiries accurately and efficiently.
• Proactively communicate delays and updates, ensuring customers remain informed.
• Build strong, positive relationships with customers and teammates across our local and interstate network.
• Take ownership of enquiries and work collaboratively to deliver a great customer experience.

What you’ll bring

We’re looking for someone who enjoys helping people, solving problems and being part of a supportive team. Ideally, you’ll bring:

• Previous experience in customer service, call centres, hospitality, retail or a similar customer-focused environment.
• Strong written and verbal communication skills.
• A natural ability to build rapport and develop positive working relationships.
• A collaborative approach and willingness to support your teammates.
• Strong attention to detail and accurate data entry and typing skills.
• The ability to prioritise, problem-solve and keep things moving in a fast-paced environment.
• Confidence communicating with a range of customers and stakeholders.
• Strong negotiation and problem-solving skills.

Why Northline?

At Northline, we believe great careers are built by giving our people the opportunity to learn, grow and be recognised for what they bring to the team.

When you join us, you’ll have access to:

• Career growth and development: We invest in our people through learning, training and development opportunities, with a strong focus on promoting from within.
• Employee recognition: Programs that celebrate the contribution our teammates make to Northline every day.
• Wellbeing support: Access to our Employee Assistance Program when you or your family need additional support.
• Team connection: Regular team-building activities and opportunities to connect with your teammates.
• Everyday savings: Discounts across travel, fitness and health, entertainment, sport, banking, automotive, gifts and more.
• A growing industry: Build your career within the dynamic freight and logistics sector and become part of an established national network.

About Northline

Northline is an Australian-owned, global logistics business with an industry-leading national network and international reach spanning more than 100 countries.

From international cities to small towns and remote communities, we connect people, businesses and communities by getting freight where it needs to go.

Our people are at the heart of what we do. We’re proud of our Australian family-owned heritage, what we achieve together and the teammates who go above and beyond to deliver for our customers.

We are Australia’s Global Logistics People.

Ready to make your next career move?

If you’re passionate about helping people, enjoy solving problems and are looking for an opportunity where you can learn, develop and build your career, we’d love to hear from you.

Apply today and start your next chapter with Northline.