Logistics Customer Service Specialist (Growth & Training)

Karras Cold Logistics; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Karras Cold Logistics, a NewCold company, invites applications for a Customer Service Officer to support customers, handle enquiries and ensure a seamless experience. You will work with our transport operations to deliver timely solutions and keep daily operations moving.

The role emphasises strong communication, problem-solving and a proactive, team-oriented approach. Prior transport/logistics exposure is advantageous but not essential, with rostered shifts between 7:30am and 5:30pm.

Qualifications

• Previous experience in a customer service role, preferably within transport, logistics, FMCG or supply chain.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and a proactive, solutions-focused approach.
• Great attention to detail and organisational skills.
• The ability to multitask, prioritise and remain calm in a busy environment.
• A positive, team-oriented attitude and willingness to learn.
• Proficiency in Microsoft Office 365, with experience using Transport or Warehouse Management Systems considered an advantage.

Responsibilities

• Respond to customer enquiries via inbound telephone and email in a prompt and professional manner.
• Investigate and resolve freight enquiries, delivery discrepancies and customer concerns.
• Provide customers with timely updates on deliveries, transport services and general enquiries.
• Coordinate transport bookings, cancellations and rescheduling requests with accuracy and attention to detail.
• Work collaboratively with drivers, transport allocators and operational teams to ensure smooth daily operations.
• Maintain accurate records of customer interactions, transactions and feedback.
• Proactively identify solutions to customer issues while delivering a high standard of service.

Skills

Customer service

Communication

Problem-solving

Attention to detail

Multitasking

Teamwork

Microsoft Office 365

Tools

Transport Management System

Warehouse Management System

Microsoft Office 365

Job description

Karras Cold Logistics, a NewCold company, invites applications for a Customer Service Officer to support customers, handle enquiries and ensure a seamless experience. You will work with our transport operations to deliver timely solutions and keep daily operations moving.

The role emphasises strong communication, problem-solving and a proactive, team-oriented approach. Prior transport/logistics exposure is advantageous but not essential, with rostered shifts between 7:30am and 5:30pm.