Administration and Customer Service officer

Park Hill Property; Sydney; Vor Ort; AUD 55.000 - 75.000; Vollzeit

Zusammenfassung

Park Hill Property is seeking an Administration and Customer Service Officer to guide clients through building a new home from contract signing to handover. You will communicate with clients to keep everyone informed and ensure high standards of customer service throughout the process.

The role involves coordinating with internal departments and external suppliers, managing files, and providing timely project updates to ensure milestones are met in a fast-paced environment.

Qualifikationen

• Minimum 2 years experience in a Customer Service role.
• Experience in a preconstruction software is desirable
• Previous experience in construction industry
• Experience working in a time critical environment
• Exceptional verbal and written communication skills
• Collaborative team player with a hands-on approach to problem solving

Aufgaben

• Understand building process with strong attention to detail
• Manage client files through pre-construction and construction
• Execute allocated workflow tasks daily
• Record client project details and updates in Framework
• Prepare and manage documents for client approvals
• Provide weekly/fortnightly progress updates to clients
• Deliver exceptional customer service and solve problems
• Liaise with internal teams, councils and certifiers
• Coordinate correspondence with clients during pre-construction
• Assist with lending, handover certificates and scheduling handover appointments

Kenntnisse

Customer service

Verbal communication

Written communication

Time management

Jobbeschreibung

Administration and Customer Service officer

Park Hill Property is a local award-winning residential developer with over 12 years of experience in creating vibrant residential communities. Our mission is to create distinctive master planned developments that promote connectivity and sustainability in the growth corridors of Sydney and beyond. We are a growing business with a healthy pipeline of projects currently spanning across 5 residential communities yielding over 400 residential lots. Having built a reputation for uncompromising quality, we are committed to making the process of finding and building a home as easy as possible. Our projects are located within the growth corridors of Sydney and regional NSW with our head office located in Norwest Business Park.

About the role

As an Administration and Customer Service Officer, you will be providing guidance and assistance with the process of building a new home from contract signing through to handover. You will effectively communicate with clients ensuring all parties are informed and a high standard of customer service is provided.

Key responsibilities

• Have a thorough understanding of the building process with strong attention to detail
• Managing client files throughout the pre-construction and construction process, ensuring all timelines are met in accordance with the workflow system
• Effectively execute allocated tasks in the workflow system daily
• Regularly and accurately record client project details and updates in the Framework
• Issue and manage all relevant documentation for client approval including quotes, variations, plans etc
• Successfully manage client expectations, including providing weekly/fortnightly progress updates to clients via phone and email
• Consistently deliver exceptional customer service to all clients and demonstrate effective problem-solving skills
• Regular liaison with internal departments and external suppliers including councils and certifiers
• Liaison with internal departments and clients to coordinate and explain all correspondence throughout the pre-construction and building process
• Assisting with client lending authorities, obtaining handover certificates, preparing handover packs and scheduling handover appointments

About you

• Minimum 2 years experience in a Customer Service role
• Experience in a preconstruction software is desirable
• Previous experience in construction industry
• Experience working in a time critical environment
• A positive attitude and team player disposition with the ability to take direction and constructive feedback
• Ability to establish strong networks with internal and external stakeholders
• Exceptional verbal and written communication skills
• Confident self-starter with excellent communication skills and keen eye for detail
• Collaborative team player who adopts a hands-on approach to problem solving and can prioritise and juggle multiple tasks