Customer Service Officer

Godden Food Group; Parramatta; On-site; AUD 60,000 - 70,000; Full time

Job summary

Godden Food Group in New South Wales is seeking a friendly and organized Customer Service Officer for a full-time role at our Strathfield South site. You will handle customer inquiries via phone, email and in person, process orders, and provide essential back-office support to the sales and operations teams.

The role requires excellent communication, strong organisational skills and proficiency with Microsoft Office.

Qualifications

• Experience in a customer service or administrative role.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Experience with CRM systems; MS Dynamics NAV is advantageous.
• Food industry knowledge is beneficial but not required.
• Strong communication and attention to detail.

Responsibilities

• Handle customer inquiries via phone, email and in person with professionalism
• Process and coordinate client orders and ensure timely delivery
• Maintain detailed records of customer accounts and transactions
• Provide administrative support to sales and operations teams
• Schedule appointments and coordinate meetings
• Prepare quotations, invoices and related documentation
• Follow up on orders, queries and feedback
• Support client relationship development
• Assist with data entry and database management

Skills

Communication skills

Organisational skills

Time management

Problem solving

Independent worker

Team player

Tools

MS Office Suite

CRM systems

MS Dynamics NAV

Job description

About us

Godden Food Group is a dynamic and growing organisation within the food and beverage industry. We pride ourselves on delivering exceptional products and services to our customers whilst maintaining a supportive and collaborative workplace culture. Our team is committed to excellence, innovation, and building strong relationships with clients across the sector.

About the role

We are seeking an enthusiastic and organized Customer Service officer to join our team at our Strathfield South location in New South Wales. This is a full-time position that plays a vital role in supporting our operations and ensuring our customers receive outstanding service. You will be the backbone of our client-facing administration, managing multiple responsibilities whilst maintaining a professional and welcoming approach to all interactions. This position offers an excellent opportunity to develop your skills in a fast-paced, customer-focused environment.

What you'll be doing

Managing customer enquiries via phone, email and in-person interactions with efficiency and professionalism

Processing and coordinating client orders, ensuring accuracy and timely delivery

Maintaining detailed and organized records of customer accounts, transactions and communications

Providing administrative support to the sales and operations teams

Scheduling appointments and coordinating meetings as required

Preparing quotations, invoices and other documentation

Following up with customers regarding orders, queries and feedback

Supporting the development and maintenance of client relationships

Handling periodic rebates calculation and share with relevant stakeholders

Contributing to the smooth running of day-to-day office operations

Assisting with data entry and database management

What we're looking for

Excellent communication skills, both written and verbal, with the ability to engage professionally with customers and internal teams

Strong organisational and time management abilities, with the capacity to manage multiple tasks simultaneously

Proficiency in Microsoft Office applications (Word, Excel, Outlook)

Experience in a customer service or administrative role, preferably within a sales-focused environment

Reliable and conscientious approach to work with keen attention to detail

A positive, customer-focused mindset with the ability to problem-solve and support client needs

Ability to work independently whilst being a collaborative team member

Experience with CRM systems, MS Dynamics NAV or customer management software is advantageous

Food industry experience or knowledge is beneficial but not essential

What we offer

Godden Food Group is committed to creating a supportive and rewarding workplace for our employees. We offer competitive remuneration, ongoing training and development opportunities to help you grow within your role and the organisation. We foster a collaborative team environment where your contributions are recognised and valued. We provide a professional workplace with modern facilities and a focus on maintaining a healthy work-life balance. Our diverse team environment encourages innovation, mutual respect and genuine support amongst colleagues.