Customer Service Officer - Casual

Superior Food Services; Melbourne; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Team environment

Fast-paced industry exposure

Competitive remuneration

Quality/service excellence focus

Job summary

Global Meats Australia is seeking a Customer Service Officer to be the first point of contact for customers. You will process orders, coordinate with production and transport teams, and maintain accurate records to ensure timely deliveries.

The role requires excellent communication, strong attention to detail, and the ability to work in a fast-paced, collaborative environment. ERP/CRM experience is a plus, with opportunities to contribute to continuous improvement.

Qualifications

• Minimum experience in customer service, customer support, sales administration, order processing, or similar role.
• Excellent verbal and written communication with a professional and friendly approach.
• Strong organisational skills and ability to manage competing priorities.
• High attention to detail and accuracy when entering orders and processing documentation.
• Ability to work independently while also contributing to a team environment.
• Strong problem-solving skills and confidence to handle customer concerns.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
• Experience using ERP, CRM, or order management systems.

Responsibilities

• Respond to customer enquiries via phone, email, and online platforms in a professional and timely manner.
• Process customer orders accurately through telephone, email, and online systems.
• Coordinate with production and transport teams to ensure on-time delivery of orders.
• Maintain accurate customer records, pricing, and account details.
• Handle customer complaints and product issues with professionalism and efficiency, ensuring prompt resolution.
• Process invoices, credit requests, and other administrative documents.
• Assist with data entry, reporting, and general office administration tasks.
• Build and maintain long-term relationships with customers and internal stakeholders.
• Support continuous improvement initiatives to enhance satisfaction and efficiency.

Skills

Customer service

Order processing

Microsoft Office

Outlook

Excel

CRM systems

ERP systems

Tools

ERP systems

CRM systems

Order management systems

Job description

Global Meats Australia is a trusted and growing distributorof premium quality meat products, proudly servicing customers across the foodservice, hospitality, retail, and wholesale sectors. Our business is built on acommitment to quality, reliability, and exceptional customer service, ensuringthat every customer receives the highest standard of support and productexcellence.

As we continue to expand, we are looking for a motivated,organised, and customer focused Customer Service Officer to join our dynamicteam in Reservoir. This is an exciting opportunity for someone who thrives in a fast-paced environment and enjoys building strong relationships with customers while contributing to the success of a well-established business.

About the Role

As a Customer Service Officer, you will be the first pointof contact for our customers and play a vital role in delivering an outstandingcustomer experience. Working closely with our sales, production, and transportteams, you will ensure customer orders are accurately processed, enquiries arehandled professionally, and customer needs are met efficiently.

This role requires excellent communication skills, strongattention to detail, and the ability to manage multiple tasks in a fast-movingenvironment. If you are passionate about customer service and enjoy working aspart of a collaborative team, this could be the perfect opportunity for you.

Key Responsibilities

Your duties will include, but are not limited to:

• Responding to customer enquiries viaphone, email, and online platforms in a professional and timely manner.
• Processing customer ordersaccurately through telephone, email, and online ordering systems.
• Coordinating with production andtransport teams to ensure orders are fulfilled and delivered on time.
• Maintainingaccurate customer records, pricing information, and account details.
• Handling customer complaints,concerns, and product issues with professionalism and efficiency, ensuringprompt resolution.
• Processinginvoices, credit requests, and other administrative documentation.
• Assistingwith data entry, reporting, and general office administration tasks.
• Building and maintaining strong,long-term relationships with customers and internal stakeholders.
• Supporting continuous improvementinitiatives to enhance customer satisfaction and operational efficiency.

About You

To be successful in this role, you will possess:

• Previous experience in customerservice, customer support, sales administration, order processing, or a similarrole.
• Excellent verbal and writtencommunication skills with a professional and friendly approach.
• Strongorganisational skills and the ability to manage competing prioritieseffectively.
• High attention to detail andaccuracy when entering orders and processing documentation.
• Ability towork independent​ly while also contributing positively to a team environment.
• Strong problem-solving skills andthe confidence to handle customer concerns professionally.
• Proficiencyin Microsoft Office Suite, including Outlook, Word, and Excel.
• Experienceusing ERP, CRM, or order management systems.

Highly Desirable

• Experience within the food service,wholesale, FMCG, manufacturing, logistics, or meat processing industries.
• Knowledgeof inventory, distribution, or supply chain processes.
• Experienceworking in a high-volume customer service environment.

What We Offer

• At Global Meats Australia, we recognise that our people arethe foundation of our success. In return for your skills and dedication, weoffer:
• Asupportive and collaborative team environment.
• Exposureto a fast-paced and dynamic industry.
• Competitiveremuneration based on experience.
• The opportunity to contribute to acompany committed to quality, service excellence, and customer satisfaction.