Customer Service & Social Media Coordinator

Super Sales Australia; Melbourne; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Free and discounted food products from

Training and support provided

Part-time or full-time options

Growth opportunities

Join a growing family-owned Australian

Onsite role in Melbourne

Job summary

Super Sales Australia is seeking a Customer Service & Social Media Coordinator to join our onsite team in Melbourne. This role blends customer service, sales administration and content creation across our food brands.

You will handle orders, respond to inquiries, manage social media content from briefing to publishing, and help grow our online presence. Training is provided, with part-time or full-time options.

Qualifications

• Excellent written and verbal communication skills.
• Confident speaking with customers and stakeholders over the phone.
• Good computer skills, including Google Sheets, Excel and email.
• Familiarity with Instagram, Facebook, TikTok and LinkedIn.
• Creative, with an interest in filming and editing social media content.
• Organised, reliable and attentive to detail.
• A team player who can work independently and manage tasks autonomously.
• Positive attitude, initiative and a willingness to learn.

Responsibilities

• Receive and process customer orders over the phone and via channels.
• Communicate professionally with customers, stakeholders and stockists.
• Enter and maintain orders using Google Sheets and Excel.
• Read and respond to customer enquiries via website, email and social media.
• Create invoices and assist with general administration using MYOB.

Skills

Communication skills

Phone speaking

Computer skills

Instagram familiarity

Facebook familiarity

TikTok familiarity

LinkedIn familiarity

Content creation

Tools

Google Sheets

Excel

Email

Job description

Customer Service & Social Media Coordinator

This is a varied, hands-on, onsite role combining customer service, sales administration and social media content creation. You will work with people, use computers and social media, and have the opportunity to learn and grow with the business.

Key Responsibilities

Customer Service & Sales Administration

• Receive and process customer orders over the phone.
• Communicate professionally with customers, stakeholders and stockists.
• Enter and maintain orders using Google Sheets and Excel.
• Read and respond to customer enquiries received via our website, email and social media.
• Create invoices and assist with general administration using MYOB.

Social Media & Content Creation

• Create, film, edit and publish engaging content for our different food brands.
• Develop content for Instagram, Facebook, TikTok and LinkedIn.
• Manage and connect with content creators & influencers
• Respond to social media comments and direct messages.
• Contribute creative ideas for promotions, product launches and marketing campaigns.
• Help maintain a consistent and engaging online presence across our brands.

About You

• Excellent written and verbal communication skills.
• Confident speaking with customers and business stakeholders over the phone.
• Good computer skills, including Google Sheets, Excel and email.
• Familiarity with Instagram, Facebook, TikTok and LinkedIn.
• Creative, with an interest in filming and editing social media content.
• Organised, reliable and attentive to detail.
• A team player who can also work independently and manage tasks autonomously.
• Positive attitude, initiative and a willingness to learn.

Experience with MYOB is preferred but not essential, as training will be provided. We’re happy to train the right person who has the right attitude and enthusiasm.

What We Offer

• Join a growing, family-owned Australian food business.
• A varied role across customer service, administration and creative marketing.
• Opportunities to develop your skills and take on new responsibilities.
• Training and support provided.
• Free and discounted food products from our exciting range of brands.
• Part-time or full-time employment options.