Part time - Customer Service / Administration Officer

NW Professional Services; City of Brisbane; On-site; AUD 34,440,000 - 41,328,000; Part time

Job summary

NW Professional Services is seeking a part-time Customer Service / Administration Officer in Brendale to support orders, stock checks, and customer communications. This temporary role runs 21 hours per week with flexible days and hours, starting immediately and continuing through to 18 December 2026.

The successful candidate will collaborate with production and dispatch teams to ensure accurate, on-time deliveries.

Qualifications

• Experience in customer service or administration.
• Strong attention to detail.
• Ability to manage multiple tasks and priorities.
• Comfort with phone and email communication.
• Experience with SAP or similar ERP/order processing system is a plus.

Responsibilities

• Processing customer orders accurately and efficiently.
• Responding to customer enquiries via phone and email.
• Providing customers with delivery ETAs and ETDs.
• Checking stock availability and managing back orders.
• Handling and resolving customer queries and complaints.
• Entering and processing orders through SAP.
• Keeping accurate records of customer interactions and transactions.
• Coordinating orders with production and dispatch teams.
• Providing customers with updates on availability and delivery dates.
• Calculating pricing and applicable discounts.
• Assisting with stocktakes when required.

Skills

Customer service

Administration

SAP / ERP

Tools

SAP

Job description

Part-Time Customer Service / Administration Officer

Brendale | Part-time | 21 hours per week | Flexible hours | Immediate start

Looking for a part-time role that can work around school hours or other commitments?

We're currently looking for a Customer Service / Administration Officer to join a busy team in Brendale on a temporary basis, starting ASAP through to 18 December 2026.

The role is 21 hours per week, with flexibility around which days and hours you work, making this a great opportunity for someone looking for a role that fits around family or other commitments.

About the role

You’ll be responsible for supporting customers and the internal team by processing orders, checking stock availability and keeping customers updated on delivery timeframes.

Your day-to-day duties will include:

• Processing customer orders accurately and efficiently
• Responding to customer enquiries via phone and email
• Providing customers with delivery ETAs and ETDs
• Checking stock availability and managing back orders
• Handling and resolving customer queries and complaints
• Entering and processing orders through SAP
• Keeping accurate records of customer interactions and transactions
• Communicating with production and dispatch teams to coordinate orders
• Providing customers with updates on availability and delivery dates
• Calculating pricing and applicable discounts
• Assisting with stocktakes when required
• Releasing orders for picking
• Working closely with internal teams to ensure orders are delivered accurately and on time
• General administration and other duties as required

About you

We're looking for someone who is organised, reliable and enjoys working with customers.

You’ll ideally have:

• Previous customer service and/or administration experience
• Strong attention to detail
• Good communication skills
• The ability to manage multiple tasks and priorities
• Confidence speaking with customers over the phone and via email
• Good computer skills
• Experience with SAP or another ERP/order processing system would be an advantage
• A proactive approach and willingness to work as part of a team

What's on offer?

• Brendale location
• 21 hours per week
• Flexible days and hours to work around school hours or other commitments
• Immediate start
• Temporary position through to 18 December 2026
• Supportive team environment

If you're looking for a flexible part-time opportunity and have customer service or administration experience, we'd love to hear from you.