Customer Service Officer

AUZ Country Carriers; Morwell; On-site; AUD 52,000 - 66,000; Full time

Benefits offered by this job

Full-time position

Friendly working environment

Skill development opportunities

Job summary

AUZ Country Carriers in Morwell, VIC is seeking a Customer Service Officer to manage customer enquiries and bookings while supporting day-to-day transport operations.

As a frontline contact, you will handle phone and email inquiries, book jobs, and coordinate with drivers and internal teams to ensure smooth operation. The role emphasizes strong communication and reliable, customer-focused service in a busy freight environment.

Qualifications

• Experience in customer service, transport, logistics or administration is highly desirable.
• Forklift Licence is preferred but not essential.

Responsibilities

• Answer incoming customer phone calls and respond to customer enquiries.
• Book and schedule customer jobs accurately.
• Respond to customers promptly and professionally via phone and email.
• Coordinate with drivers and internal teams to ensure jobs run smoothly.
• Follow up on deliveries and customer requests.
• Resolve customer queries and elevate issues when required.
• Enter and maintain accurate job and customer information.
• Assist with general administration and transport-related duties.
• Provide ongoing support to the operations team.

Skills

Customer service

Phone handling

Scheduling

Communication skills

Organisational skills

Independent work

Forklift licence

Microsoft Office

Tools

Microsoft Office

Job description

Auz Country Carriers, based in Dandenong South, has been a trusted name in freight and logistics for over 25 years. We specialize in managing various types of freight, with a primary focus on servicing the building and construction industries.

About the Role

The Customer Service Officer will be responsible for managing customer enquiries and bookings while supporting the day-to-day operations of our transport business.

A key responsibility of this role is to manage customer enquiries by answering phone calls, booking jobs, and responding to customers via phone and email. As you will be one of the first points of contact for our customers, strong communication and excellent customer service skills are essential.

Key Responsibilities

• Answer incoming customer phone calls and respond to customer enquiries
• Book and schedule customer jobs accurately
• Respond to customers promptly and professionally via phone and email
• Coordinate with drivers and internal teams to ensure jobs run smoothly
• Follow up on deliveries and customer requests
• Resolve customer queries and elevate issues when required
• Enter and maintain accurate job and customer information
• Assist with general administration and transport-related duties
• Provide ongoing support to the operations team

About You

We are looking for someone who is:

• Friendly, professional and confident speaking with customers
• Excellent in both verbal and written communication
• Organised and able to manage multiple tasks at once
• Reliable, punctual and able to work independently
• Comfortable answering a busy phone and dealing with customer enquiries
• Confident using computers, email and Microsoft Office
• Able to work in a fast-paced transport environment
• Previous experience in customer service, transport, logistics or administration is highly desirable
• Forklift Licence is preferred but not essential

What We Offer

• Full-time position with an established transport and logistics company
• Friendly and supportive working environment
• Stable employment opportunity
• Opportunity to develop your skills within the transport and logistics industry

Location: Morwell, VIC
Employment Type: Full-time