Customer Service Coordinator

Toll Group; City of Melbourne; On-site; AUD 65,000 - 85,000; Full time

Job summary

Toll Group in Melbourne seeks a proactive Customer Service Coordinator to join our Laverton North team. You will be the link between customers, warehouse operations and transport teams, ensuring orders are processed accurately and service levels are met.

Responsibilities include handling customer enquiries, coordinating orders in PWMS and RAMCO, updating on stock and delivery timelines, and maintaining detailed records to support continuous improvement.

Qualifications

• Experience in a customer service or logistics coordination environment.
• Strong communication, problem-solving, and stakeholder engagement abilities.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word); exposure to PWMS, RAMCO, or similar WMS/ERP systems, but can be trained.

Responsibilities

• Customer Account Management, respond promptly and professionally to all customer enquiries.
• Order Coordination, process customer orders accurately and on time using systems such as PWMS and RAMCO.
• Communication, proactively update customers on order status, stock availability, and delivery timelines.
• Team Collaboration, liaise daily with Customer Service, Warehouse, and Transport teams to ensure timely dispatch.
• Maintain detailed records of customer interactions, issues, and resolutions.
• Reporting, prepare and distribute daily, weekly, and monthly reports on order accuracy, delivery performance, and issue resolution.

Skills

Customer service

Logistics coordination

Communication

Problem solving

Stakeholder engagement

MS Office

Tools

PWMS

RAMCO

ERP systems

Job description

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

We provide specialised integrated logistics services to customers in a range of industries including mining, chemical, gases, steel and plastics, petroleum, energy and Australian oil and gas industries and agriculture. Our customers operate in some of the most remote places on earth, 24 hours a day, seven days a week and require a logistics partner who can match their needs. We offer integrated value-based logistics solutions that bring greater operating efficiency and savings to our customers’ supply chains.

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

We provide specialised integrated logistics services to customers in a range of industries including mining, chemical, gases, steel and plastics, petroleum, energy and Australian oil and gas industries and agriculture. Our customers operate in some of the most remote places on earth, 24 hours a day, seven days a week and require a logistics partner who can match their needs. We offer integrated value-based logistics solutions that bring greater operating efficiency and savings to our customers’ supply chains.

Customer Service Coordinator – Laverton North VIC

About the role and Opportunity -

At Toll Group, we're looking for a proactive and customer-focused Customer Service Coordinator to join our Melbourne team and play a key role in delivering exceptional service to our customers.

As a Customer Service Coordinator, you'll be the vital link between customers, warehouse operations and transport teams, ensuring orders are processed accurately, communication is proactive, and service levels are consistently achieved. You'll manage customer enquiries, coordinate orders, resolve issues, maintain operational data, and support continuous improvement initiatives that enhance both customer satisfaction and operational efficiency.

Key Responsibilities, but not limited to –

• Customer Account Management, respond promptly and professionally to all customer enquiries.
• Order Coordination, process customer orders accurately and on time using systems such as PWMS and RAMCO.
• Communication, proactively update customers on order status, stock availability, and delivery timelines.
• Team Collaboration, liaise daily with Customer Service, Warehouse, and Transport teams to ensure timely dispatch.
• Maintain detailed records of customer interactions, issues, and resolutions.
• Reporting, prepare and distribute daily, weekly, and monthly reports on order accuracy, delivery performance, and issue resolution.

What we are looking for –

• Experience in a customer service or logistics coordination.
• Strong communication, problem-solving, and stakeholder engagement abilities.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word); exposure with PWMS, RAMCO, or similar WMS/ERP systems, but can be trained
• Exposure to warehousing or transport logistics environments; understanding of chemical handling and compliance documentation (e.g., SDS, PPE).
• High attention to detail, ability to manage multiple priorities, collaborative and solutions-focused mindset.

Why Join Toll?

• Join a globally recognised logistics leader.
• Gain exposure to a wide range of logistics and supply chain activities.
• Opportunity to contribute to continuous improvement and operational excellence.
• Build a long-term career with a business that values development, innovation and customer service.

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.