Customer Service Officer

Cochrane'S Transport; Gillman; On-site; AUD 48,000 - 56,000; Full time

Benefits offered by this job

13.5% Superannuation

Career development opportunities

Job summary

Cochrane's Transport in Gillman, South Australia, is seeking a Customer Service Officer to join our growing team. You will be the first point of contact for customers, handling enquiries and delivering high-quality support in a busy express freight environment.

This permanent full-time role runs Monday to Friday, offering career development opportunities and a supportive, inclusive workplace. Experience in transport is a bonus, and strong communication is essential.

Qualifications

• Passion for customer service and willingness to understand transport context.
• Resourceful at finding information and navigating systems to resolve inquiries.
• Strong multitasking abilities to handle competing tasks effectively.
• Active listening with clear verbal and written communication.
• Remain composed under pressure and handle challenging interactions professionally.
• Identify issues and opportunities for improvement and implement solutions.
• Be a collaborative team player contributing to team success.

Responsibilities

• Be the first point of contact for customers and respond to inquiries.
• Provide high-quality support in a lively, fast-paced express freight environment.
• Assist with order tracking, bookings and basic problem-solving as needed.

Skills

Customer service

Transport experience

Multitasking

Active listening

Written communication

Teamwork

Job description

Proudly independent and family-owned, Cochrane's Transport is South Australia's leading express parcel and transport service provider. We are proud to be one of South Australia’s Top 100 Companies, operating a fleet of 250 vehicles and generating an annual turnover of $80 million. With a dedicated team of over 300 employees, our headquarters in Gillman and regional depots in Port Augusta, Whyalla, Port Pirie, Kadina, Clare, Berri, and Victor Harbor enable us to provide next-day express freight services throughout South Australia, including both metropolitan and regional areas, as well as to Broken Hill and Mildura.

About the role:

As we continue to grow and evolve, we’re looking for an enthusiastic Customer Service Officer to join our team in Gillman. The position is permanent full-time, working Monday to Friday.

As a Customer Service Officer, you will be the first point of contact for our customers, responding to enquiries and providing high-quality support in a lively and fast-paced environment.

About you:

• Passionate about customer service with transport experience being a bonus but not mandatory.
• Resourceful to find information, navigate systems and work to resolve customer enquiries in a timely manner.
• Multitasking skills with the ability to prioritise competing tasks.
• Active listener with strong verbal and written communication skills.
• Demonstrate composure and resilience under pressure and effectively navigate challenging customer interactions.
• Dedicated to ongoing improvement by identifying challenges, opportunities and implementing effective solutions.
• A team player that is driven to contribute to the team’s overall success.

What we offer:

• 13.5% Superannuation
• Career development opportunities

We are an equal opportunity employer committed to fostering an inclusive workplace where everyone feels valued and respected. We welcome applications from individuals of all backgrounds, experiences, and identities - diversity and inclusion are central to how we work and grow together as one team