Client Support Representative

AirRoad; City of Melbourne; On-site; AUD 55,000 - 65,000; Full time

Job summary

AirRoad Group, a leading national road freight, distribution and logistics company, invites applications for a Customer Service Representative in Tullamarine, VIC. You will be the primary contact for clients, handling inquiries, tracking shipments, and supporting operations with professionalism.

The ideal candidate has strong communication skills, prior customer service experience, a customer-focused mindset, and proficiency with MS Office. Experience in road freight is a plus.

Qualifications

• Strong communication skills, both verbal and written.
• Proven customer service experience.
• Customer-focused and professional mindset.
• Proficient with MS Office.
• Experience in road freight is advantageous.

Responsibilities

• Provide timely assistance on transportation inquiries including status and delivery schedules.
• Address and resolve customer complaints and discrepancies.
• Collaborate with internal teams for smooth operations.
• Maintain accurate records of customer interactions in the AirRoad tracking system.
• Generate and follow up on internal reports and discrepancies.

Skills

Verbal and written communication

Customer service experience

Customer-focused mindset

MS Office skills

Road freight knowledge

Job description

AirRoad Group is a leading national road freight, distribution and logistics company operating in most states across Australia. We are looking for a motivated and detail-oriented Customer Service Representative to join our team in Tullamarine, VIC to help deliver top-tier support to our customers.

Position

Reporting to the Client Support Manager,you will be the primary point of contact for our clients, ensuring that their transportation needs are met with professionalism, efficiency, and precision. You will handle inquiries, resolve issues, and maintain strong relationships with both customers and internal teams to ensure seamless operations.

Your core responsibilities will include:

• Provide timely and effective assistance to clients regarding transportation, including shipment status, tracking and delivery schedules

• Address and resolve customer complaints, issues, or discrepancies related to deliveries, orders, and services.

• Collaborate with various departments to ensure smooth and efficient operations.

• Maintain accurate records of customer interactions in the AirRoad tracking system

• Generate, action and follow up on internal reporting and discrepancies

Skills and Experience

• High level of verbal and written communication skills

• Previous customer service experience

• A customer-focused and professional mindset

• Intermediate MS Office skills

• Experience in road freight transport is not necessary but will be highly regarded

AirRoad is an equal opportunity employer, encouraging men and women of all ages and backgrounds to apply.