Customer Service Officer

Sea Swift; Cairns Regional; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Employee Assistance Program (EAP)

Learning and development

Rewards and recognition program

Discounted health insurance

Salary sacrifice options

Supportive and collaborative team

Job summary

Sea Swift in Cairns is seeking a proactive Customer Service Officer to provide exceptional freight logistics support in a fast-paced environment.

You will respond to customer inquiries by telephone, email or face-to-face, assist with schedules, quotes, consignments, invoices and credits, and coordinate with Operations and Marine teams.

The role requires Australian work rights, reference checks, a pre-employment medical, and drug screening; Sea Swift offers a supportive team and benefits.

Qualifications

• Administration all-rounder with freight logistics experience desirable.
• Proficiency in Microsoft Office (Word/Excel/Outlook).
• Ability to work autonomously across multiple software platforms.
• High level written & verbal communication skills.
• High level of accuracy and attention to detail.
• Excellent time management and organisation skills.
• Open car licence (Highly desirable).
• Polite phone manner.
• Experience in the CRM programme advantageous.

Responsibilities

• Respond to customer enquiries by telephone, email, or face to face with excellent verbal and written communication skills.
• Assisting customers with a diverse range of queries including schedule interpretation, freight preparation, distribution and tracking of cargo.
• Generate customer quotes, prompt processing of consignments, invoices, and credits in accordance with policies and procedures.
• Work alongside Operations and Marine departments to efficiently plan and coordinate customer-based freight solutions.
• Undertake general reception tasks such as invoice reconciliation and stock ordering.
• Maintain and update live schedules via the website and issuing notices to customers and suppliers.
• Confident in handling customer grievances by establishing a sincere tactful approach
• Assisting the Sales team with Ad hoc tasks.

Skills

Communication skills

Initiative

Time management

Attention to detail

Autonomy

Customer service

Tools

Microsoft Office (Word/Excel/Outlook)

CRM software

Job description

We are seeking an enthusiastic and driven Customer Service Officer with the ability to go above and beyond providing exceptional customer focused logistic solutions in a fast-paced environment.

What will you be doing:

• Respond to customer enquires either by telephone, email, or face to face with excellent verbal and written communication skills.
• Assisting customers with a diverse range of queries including schedule interpretation, freight preparation, distribution and tracking of cargo.
• Generate customer quotes, prompt processing of consignments, invoices, and credits in accordance with policies and procedures.
• Work alongside Operations and Marine departments to efficiently plan and coordinate customer-based freight solutions.
• Undertake general reception tasks such as invoice reconciliation and stock ordering.
• Maintain and update live schedules via the website and issuing notices to customers and suppliers.
• Confident in handling customer grievances by establishing a sincere tactful approach
• Assisting the Sales team with Ad hoc tasks

08th September, 2026

Customer Service Officer
CAIRNS

About your experience:

• Administration all-rounder (previous experience in freight logistics desirable)
• High level computer literacy, with proficiency in Microsoft Office (Word/Excel/Outlook)
• Ability to take initiative and work autonomously across multiple software platforms.
• High level written & verbal communication skills.
• High level of accuracy and attention to detail
• Excellent time management and organisation skills.
• Open car licence (Highly desirable)
• Polite phone manner
• Experience in the CRM programme advantageous

Why Join Sea Swift?

At Sea Swift, our people are our greatest asset. We offer a supportive workplace along with a range of benefits, including:

• Employee Assistance Program (EAP)
• Ongoing learning and development
• Employee rewards and recognition program
• Discounted health insurance
• Salary sacrifice options
• Supportive and collaborative team environment

You must have the right to live and work in Australia to be considered for this position.

The successful applicant will be required to undergo reference checks, a Police Check, pre-employment medical assessment, and drug and alcohol screening.

Sea Swift is an Equal Opportunity Employer and values diversity in the workplace.