Customer Service Officer

Natures Cargo; Ballarat; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Staff discounts across product range

Free on-site parking

Employee Assistance Program (EAP)

Job summary

Natures Cargo in Ballarat is seeking a Customer Service Officer to join our team. This full-time, on-site role operates on a rotating roster between 8:00am and 6:00pm, Monday to Friday, with a rotating Saturday half-day.

We may consider part-time applicants with potential to transition to permanent full-time. You will handle inbound calls, process orders, assist sales and warehouse teams, and provide excellent service to our diverse customer base across Victoria.

Qualifications

• Minimum 2 years' experience in a phone-based customer service role.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Ability to multitask in a busy, team-based environment.
• Competent IT skills, including Microsoft Word, Excel and Outlook.
• Full working rights in Australia with no restrictions.

Responsibilities

• Handle inbound sales calls and accurately entering orders into the system
• Reviewing web-based orders to confirm stock availability and delivery dates
• Serving counter sales customers in a polite and efficient manner
• Processing orders and payments using EFTPOS, cash and internal systems
• Assisting sales representatives with orders and invoicing
• Supporting warehouse staff with order fulfilment activities
• Assisting drivers with order sequencing, route planning and delivery enquiries
• Providing customers with product information and support
• Completing daily cash reconciliation

Skills

Phone-based

Excellent communication

Attention to detail

Multitasking

IT skills

Tools

MS Word

Excel

Outlook

Job description

Natures Cargo is an award-winning, family-owned and operated wholesale foodservice distribution company and has been a leader in the foodservice industry for over 40 years. Established in 1986, the business has grown from its humble beginnings to become one of Victoria's leading foodservice distributors. With three distribution centres located in Ballarat, Thomastown and Traralgon, Natures Cargo proudly services foodservice outlets across Metro and Regional Victoria.

Our extensive product range includes over 7,500 frozen, refrigerated and dry goods, sourced from more than 500 trusted suppliers. We provide a wide variety of food, beverages and essential products to restaurants, healthcare facilities, educational institutions, hotels, pubs, clubs, cafés and other foodservice establishments.

About the role

We are seeking a Customer Service Officer to join our Customer Service team at our Ballarat office. This is a full-time, on-site role reporting to the Customer Service Manager. The position operates on a rotating roster between 8:00am and 6:00pm, Monday to Friday, and includes a rotating half-day Saturday roster. We are open to considering part-time applicants, with the opportunity for the role to transition to a permanent full-time position.

Key responsibilities

Handling inbound sales calls and accurately entering orders into the system

Reviewing web-based orders to confirm stock availability and delivery dates

Serving counter sales customers in a polite and efficient manner

Processing orders and payments using EFTPOS, cash and internal systems

Assisting sales representatives with orders and invoicing

Supporting warehouse staff with order fulfilment activities

Assisting drivers with order sequencing, route planning and delivery enquiries

Providing customers with product information and support

Completing daily cash reconciliation

About you

Minimum 2 years' experience in a phone-based customer service role

Excellent communication skills, both written and verbal

Strong attention to detail and accuracy

Ability to work efficiently in a busy, team-based environment

Strong organisational skills with the ability to prioritise and multitask

A proactive, problem-solving mindset

Competent IT skills, including Microsoft Word, Excel and Outlook

Ability to follow processes, take direction and adapt to change

Ability to remain calm and focused under pressure

Full working rights in Australia with no restrictions

Why Join Us?

Staff discounts across our extensive product range

Join a well-established and highly respected foodservice business with a strong presence across Victoria

Free on-site parking

Employee Assistance Program (EAP)

Only applicants with valid Australian working rights will be considered. Employment is subject to satisfactory reference and police checks. We respectfully request no agency applications.