Customer Service & Administration Officer

DIALATYRE PTY LTD; Gladstone Regional; On-site; AUD 48,000 - 64,000; Full time

Job summary

DIALATYRE PTY LTD. is seeking a Customer Service & Administration Officer at the Gladstone Service Centre to support daily operations, coordinate customer requirements and schedule work across the team.

This fast-paced role requires strong organisation, attention to detail and a proactive, problem-solving approach. You will handle inquiries, bookings, invoicing and maintain accurate records within a collaborative team environment.

Qualifications

• Previous experience in customer service, administration or a similar role.
• Strong organisational and time-management skills.
• Confidence scheduling and coordinating multiple jobs or competing priorities.
• Clear and professional communication skills.
• Attention to detail and accurate data-entry skills.

Responsibilities

• Providing friendly and professional customer service in person, over the phone and via email.
• Receiving and responding to customer enquiries.
• Scheduling and coordinating customer bookings and service requirements.
• Allocating and coordinating jobs with the operational team.
• Monitoring scheduled work and adjusting priorities as requirements change.
• General administration and data entry.
• Preparing and processing job documentation.
• Maintaining accurate customer and service records.
• Assisting with invoicing, purchase orders and other administrative processes.
• Liaising with customers, suppliers and other stakeholders.

Skills

Customer service

Administration

Scheduling

Data entry

Communication

MS Office

Tools

MS Office

Job description

Customer Service & Administration Officer

Based at the Gladstone Service Centre, this position plays an important role in supporting the day-to-day operation of the business, coordinating customer requirements and scheduling work across the team. This is a hands-on role suited to someone who enjoys working in a fast-paced environment, can confidently manage competing priorities and takes pride in providing professional and responsive customer service.

Key responsibilities

Providing friendly and professional customer service in person, over the phone and via email

Receiving and responding to customer enquiries

Scheduling and coordinating customer bookings and service requirements

Allocating and coordinating jobs with the operational team

Monitoring scheduled work and adjusting priorities as requirements change throughout the day

General administration and data entry

Preparing and processing job documentation

Maintaining accurate customer and service records

Assisting with invoicing, purchase orders and other administrative processes

Liaising with customers, suppliers and other stakeholders

About you

Previous experience in customer service, administration or a similar role

Strong organisational and time-management skills

Confidence scheduling and coordinating multiple jobs or competing priorities

Good computer skills and the ability to learn new systems

Clear and professional communication skills

Strong attention to detail and accurate data-entry skills

The ability to work independently and as part of a small team

A practical, solutions-focused approach to problem solving

The ability to remain organised when priorities change

A positive attitude and willingness to assist where required