Customer Service & Operations Administrator

Workfast; City of Melbourne; On-site; AUD 70,000 - 110,000; Part time

Benefits offered by this job

On-site parking

Potential permanent role

Job summary

Workfast is seeking a Customer Service & Operations Administrator to join our team in Reservoir, VIC. You will accurately process customer purchase orders and enter them into the ERP/order management system to meet company requirements.

You will liaise with customers and internal teams, provide regular order updates, and maintain accurate records in a fast-paced environment. This casual role offers good hours, on-site parking, and potential for permanent employment.

Qualifications

• Experience in order processing, customer service, internal sales support, administration or purchasing.
• Experience with purchase orders, ERP systems or order management systems.
• Strong data entry skills with high accuracy.
• Excellent verbal and written communication skills.
• Strong attention to detail and organisational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work collaboratively across multiple departments.
• Strong problem-solving and follow-up skills.

Responsibilities

• Accurately processing customer purchase orders in a timely manner.
• Entering customer orders into the company's ERP/order management system.
• Checking purchase orders to ensure all information is accurate and meets company requirements.
• Liaising with customers regarding orders, requirements and delivery timeframes.
• Working closely with Internal Sales, Engineering, Production and Logistics teams.
• Providing customers with regular updates on order status.
• Following up on orders and resolving any issues or discrepancies.
• Maintaining accurate customer and order records.
• Performing data entry and general administration tasks.
• Supporting the internal sales team with order-related administration.
• Identifying and escalating issues that may impact customer orders or delivery.
• Providing a high level of customer service throughout the order process.
• Assisting with other administrative duties as required.

Skills

Order processing

Customer service

ERP systems

Data entry

Communication

Attention to detail

Multitasking

Team collaboration

Tools

Excel

Outlook

Order management

Job description

Customer Service & Operations Administrator

Workfast is seeking an experienced Customer Service & Operations Administrator to join our client's team in Reservoir, VIC.

This position is responsible for the accurate and timely processing of customer purchase orders, ensuring all orders are entered correctly into the system and meet company requirements.

The role involves working closely with customers, Internal Sales, Engineering, Production and Logistics, providing order updates and ensuring a high level of customer service. This position would suit someone who has strong attention to detail, excellent communication skills and the ability to manage multiple priorities in a fast-paced environment.

Highlights

• ASAP start
• $37.00 per hour + penalties + super
• Monday to Friday between 6:00am - 4:00pm
• Casual position with full-time working hours
• View to permanent employment for the right candidate
• Stable and ongoing work
• On-site parking
• Career progression and development opportunities
• Working for a National Business

What You Will Be Doing

• Accurately processing customer purchase orders in a timely manner
• Entering customer orders into the company's ERP/order management system
• Checking purchase orders to ensure all information is accurate and meets company requirements
• Liaising with customers regarding orders, requirements and delivery timeframes
• Working closely with Internal Sales, Engineering, Production and Logistics teams
• Providing customers with regular updates on order status
• Following up on orders and resolving any issues or discrepancies
• Maintaining accurate customer and order records
• Performing data entry and general administration tasks
• Supporting the internal sales team with order-related administration
• Identifying and escalating issues that may impact customer orders or delivery
• Providing a high level of customer service throughout the order process
• Assisting with other administrative duties as required

What You Need

• Previous experience in order processing, customer service, internal sales support, administration or purchasing
• Experience working with purchase orders, ERP systems or order management systems
• Strong data entry skills with a high level of accuracy
• Excellent verbal and written communication skills
• Strong attention to detail and organisational skills
• Ability to manage multiple priorities in a fast-paced environment
• Ability to work collaboratively across multiple departments
• Strong problem-solving and follow-up skills
• Intermediate Microsoft Office skills, particularly Excel and Outlook

About us

Workfast is a labour-hire company working with some of Australia's largest and leading building companies. We operate in all states of Australia and our employees work in all industries. When you join our team we make sure that you're looked after, paid well and that we follow all Australian Fair Work standards.
Workfast embraces diversity and encourages applications from people with disability. If you have any support or access requirements, we encourage you to advise us at any time of application.
All personal information will be kept confidential in compliance with the Privacy Act 1988.

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