Customer Service Officer

Blu By Adcorp; Brisbane; Vor Ort; AUD 44.000 - 63.000; Vollzeit

Zusammenfassung

BLU by Adcorp is seeking a Customer Service Officer for our client, a leading national energy supplier, based in Lytton, Brisbane. You will handle customer enquiries by phone and email, process orders and support daily administration.

We are looking for a reliable, detail-oriented professional with strong communication skills and the ability to manage competing priorities in a busy environment. Full-time hours, Monday to Friday, with start times between 7:30am and 8:30am.

Qualifikationen

• Previous experience in customer service, administration or phone-based support.
• Strong verbal and written communication skills.
• Confident computer skills and ability to learn new systems.
• High attention to detail and accurate data entry.
• Ability to manage competing priorities in a busy environment.
• Willingness to complete pre-employment checks.

Aufgaben

• Respond to customer enquiries via phone and email.
• Process customer orders, bookings and service requests.
• Assist with account enquiries and provide product information.
• Resolve customer concerns and escalate where required.
• Maintain accurate customer records and update systems.
• Coordinate requests with internal teams.
• Perform data entry and general admin duties.

Kenntnisse

Customer service

Administration

Phone support

Communication skills

Data entry

Attention to detail

Prioritization

Team player

Tools

MS Office

CRM software

Jobbeschreibung

Our client is a leading national energy supplier, providing gas solutions to homes and businesses across Australia. We are seeking a customer-focused Customer Service Officer to join their Lytton team, assisting with customer enquiries, processing orders and supporting daily administration.

• $38.88 per hour
• Full-time hours, Monday to Friday - no weekends!
• Start times between 7:30am and 8:30am.
• Opportunity for career growth

About the role:

• Respond to customer enquiries via phone and email.
• Process customer orders, bookings and service requests accurately.
• Assist with account enquiries and provide product and service information.
• Resolve customer concerns and escaláte enquiries where required.
• Maintain accurate customer records and update internal systems.
• Liaise with internal teams to coordinate customer requests.
• Complete data entry and general administrative duties.

About you:

• Previous experience in customer service, administration or phone-based support.
• Strong verbal and written communication skills.
• Confident computer skills and the ability to learn new systems.
• High attention to detail and accurate data entry skills.
• Ability to manage competing priorities in a busy environment.
• A reliable, customer-focused approach and a willingness to assist the team.
• Reliable transport to and from Lytton.
• Willingness to complete a police check, pre-employment medical and drug and alcohol screening.