Customer Service Officer

Border Express Pty Ltd; Sydney; On-site; AUD 52,000 - 70,000; Full time

Job summary

Border Express in Sydney's Wetherill Park branch is seeking an experienced Customer Service Officer to manage inquiries across email, phone, webforms and chats, delivering timely, accurate responses.

You will work within multiple software systems, escalate where needed, and liaise with internal and external stakeholders to maintain high service levels; full-time permanent role with growth opportunities.

Qualifications

• Demonstrated ability to assist customers with queries in a timely and efficient manner.
• Excellent telephone manner and clear communication.
• Ability to learn and work within multiple software systems and multitask.
• Experience in transport, logistics or high-volume customer service desirable.
• Strong written, verbal and listening skills essential.
• Ability to build positive professional relationships with customers.

Responsibilities

• Actioning customer inquiries promptly and responding with professionalism across email, webforms, chats and phone calls.
• Providing a high level of service and communication to key internal and external stakeholders.
• Raising queries in the internal ticketing system and conducting investigations for timely responses.

Skills

Telephone skills

Multitasking

Software systems

Time management

Conflict resolution

Communication

Attention to detail

Customer service

Job description

Border Express currently has exciting opportunities available for an experienced and motivated Customer Service Officerto join the team at our Wetherill Park Branch on a full time permanent basis.

Duties:

Actioning customer inquiries promptly and responding with professionalism across all channels: email, webforms, chats and phone calls

Providing a high level of service and communication to key internal and external stakeholders;

Proficiently raising queries in the internal ticketing system (training will be provided)and carrying out investigations in order to provide accurate and timely responses to our customers

Skills and Experience:

Demonstrated ability to assist customers with queries in a timely and efficient manner;

Excellent telephone manner;

Ability to learn and work within multiple software systems and multitask seamlessly between tasks like handling high priority tickets, answering calls and compiling reports

Transport, logistics or high volume customer service experience is highly desirable;

Well-developed time management, communication and conflict resolution skills;

Initiative, drive and a willingness to be an active member of the team;

Strong written, verbal and listening skills are essential;

Demonstrated ability to develop positive and professional working relationships with customers

Strong attention to detail.

Get to know Border Express:

At Border Express we're committed 100% to providing the very best supply chain services for Australia. Our business is working towards a fully supported regional network model to be the best carrier out to regional Australia with full visibility.

We are an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We are committed to achieving a diverse workforce and strongly encourage applications from all cultures, languages, abilities, sexual orientations, gender identities.

We work hard to create a safe and inclusive environment for all. We encourage and support our team members to grow their careers with Border Express, by providing ongoing opportunities and development to grow and make a real difference.

Border Express is proud to be a division of Freight Management Holdings (FMH).