Customer Service Administrator ($37.50-$38.88 P/Hour Plus Superannuation)

Top Office Group; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Job summary

Top Office Group is seeking an experienced Customer Service & Administration Officer to join our Brisbane-based team in Wacol. You will be the first point of contact for customers, manage everyday administrative tasks and support seamless office operations.

You'll handle inquiries, process orders and invoices, coordinate service schedules, and liaise with internal teams to resolve issues with accuracy and efficiency. A can-do attitude and solid data entry skills are essential.

Qualifications

• 3–5 years of experience in customer service and office administration.
• Strong data entry skills with high accuracy.
• Experience with CRM systems and invoicing software (Xero and Pipeline preferable).
• Excellent organizational skills and ability to manage competing priorities.

Responsibilities

• Act as the first point of contact for calls, emails and inquiries.
• Triage inquiries and direct to appropriate teams.
• Process customer orders and invoices via CRM and Xero.
• Coordinate service schedules and diary bookings.
• Coordinate with internal teams to resolve customer queries and ensure follow-up.
• Provide general office administration and data entry support.

Skills

Customer service

Data entry

CRM systems

Invoicing

Office administration

Diary management

Tools

Xero

Pipeline CRM

Job description

Our client is a specialist provider of equipment, technology and safety solutions supporting the civil construction and infrastructure industries. With a strong focus on service, quality and practical solutions, the business operates in a fast-paced environment where teamwork, accuracy and customer relationships are essential.

An opportunity is available for an experienced Customer Service & Administration Officer to join the team at Wacol. This role would suit someone who enjoys being the first point of contact for customers, keeping administrative processes organised and supporting the smooth day-to-day running of a busy office.

Key Responsibilities

• Act as the first point of contact for incoming calls, emails and customer enquiries.
• Triage enquiries and direct them to the appropriate team members.
• Progressively manage customer enquiries and orders independently following training.
• Process sales orders using the CRM system and create and process invoices through Xero.
• Coordinate service schedules and manage diary bookings.
• Liaise with internal teams to resolve customer queries and ensure timely follow-up.
• Provide general office administration and accurate data entry support.

Skills and Experience

• 3–5 years’ experience in customer service and office administration.
• Strong data entry skills and a high level of accuracy.
• Experience with CRM systems and invoicing software, ideally Pipeline and Xero, will be advantageous but not essential.
• Excellent organisational skills and the ability to manage competing priorities in a busy environment.

Hours of Work

Full-time, Monday to Friday (flexible start 7.30am or 8:00 am)